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> is it an internal cd/dvd drive or external cd/dvd drive
> INTERNAL DRIVE
> ask for lights or glowing (optical drive lights)
> check whether the cd/dvd is getting detected
> For that click on my computers
> c- Drive and d- drive and also cd-dvd need to be detected (but in this case you will not find cd-dvd drive)
> Now follow the LOGIC FLOW
> Now need to do SYSTEM RESTORE (start> all programs> accessories > system restore)
> After the system restore > switch off the laptop
> Now try and get in to the BIOS
> need to do BIOS default and BIOS update
> Now un-install and re-install the drivers (CD/DVD drivers)
> Start search > type Regedit
> Now try to locate H-KEY-LOCAL-MACHINE
> There would be a positive symbol (+) beside this
> Just need to click on that (+) symbol
> locate a folder which says SYSTEM
> Beside the SYSTEM there would be a (+) symbol
> Now locate CURRENT CONTROL SET option
> Now there would be (+) symbol beside the CURRENT CONTROL SET
> Now locate folder CONTROL
> There would be a (+) symbol beside the CONTROL
> Now click on the (+) symbol
> Now to locate CLASS
> Now try to locate an ALPHA NUMERIC NUMBER ends with --- 965
> Now click on the ALPHA NUMERIC NUMBER which ends with ----965
> Now look at the right side partition of the screen you can see a EDIT MENU
> Now try and locate the UPPER FILTERS OR LOWER FILTERS
> right click and DELETE THE FILTERS
> If you find both then DELETE BOTH
> Now just RESTART the laptop
> Now check in laptop whether the cd/dvd drivers are detected using the MY COMPUTER
> If it is detecting now try playing the CD/DVD
> If still NOT ABLE TO PLAY
> Reseat the CD/DVD tray
> After RESEATING the cd/dvd tray if not able to play
> Now PERFORM THE RECOVERY
Try Media player classic under k-lite codec pack. Then open video files on the dvd. If it doesn't help try another codec player. If nothing helps could it be that dvd player is not capable of multilayer dvd reading.
There might be a lense problem in your cd dvd writer,if you are burning dvds check whether it is combo or dvd writer, because combo drive only reads dvd but not burning...
or attach your writer to any other system to know whether there is a problem with your writer or with your burning software.
if it runs ok with other system ,means there is a problem with your burning software i.e nero 8...
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