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The problem with the DD steam mop is not getting steam out but trying to get it to keep coming out. If U disassemble the plastic housing around the handle U will see a small part connected to 2 hoses, one going to the water reservoir the other going to the heating unit. This is the pump which provides water to the heating unit, and if this fails U won't get steam. U can try disassembling this and try to get the piston to move more freely. A loud clicking sound coming from this should indicate good movement and a feeble click click click may indicate restricted movement.
Hope this helps
Polto steam cleaner 2100/2400 yellow, the on switch will not click on so the water does not heat up. The orange light comes on when i press the on switch but goes off and the button comes back up as soon as i let go. Any ideas will be gratefully received.
Call them at 1-800-798-7398
Have the model number, the country it was made in and the date it was
made. All found on sticker on bottom of unit. They are foreigners that
answer the phone, so be prepared to spell everything. It takes 3 weeks
to get the parts but I found them to be inexpensive.
I know that Karchers steam cleaners have had issues with the thermal overload. I have repaired Karcher machines that got turned on with no to little water in the tank and it would heat up really fast and trip the thermal overload. The thermal overload is to reset it self when it cools down but the problem has been the thermal overloads get stuck and dont reset. When they stick, they will give the same signs you have said. In those cases the thermal overload has needed replaced. The thermal overload did its job to trip, but it fails when reseting. I understand you don't want to throw more money into it, but that is the only thing you can do. You can get the part and do it your self, but they are tricky machines to get into and you dont want to break something trying to get in. Hope this helped.
To remedy this, I did the following:
1) Removed screws from: a) Lower area of handle (1 screw), b) Top of steamer, under round rubber flap around fill hole (2 screws), c) Front of steamer where nozzles attach (2 screws)
2) Removed back of handle, top of steamer, front of steamer where nozzles attach
3) Once all parts are removed, you can see a brass button that is pushed by the trigger
4) Using a needle-nose pliers, grasp and rotate the button several times in both directions (you may hear it cranking against the interior spring). Do this until it turns fairly easily with the pliers.
5) Once this is done, you fill find that the brass button can be very slightly depressed with a bit of force. You may also need/want to unfold a large paper clip to push into the nozzle hole to help unsticking the brass button (not sure if that helped in my case, but it was something I tried along the way). When the brass button moves in and out (again, it won't move much), the steam release mechanism is unstuck!
6) Reassemble all parts (everything snaps back neatly into place).
This worked for my unit!
I solved the problem, the metal (hot!) release rod gets stuck & needs a little push.
Unfasten the top by prying off the rubber gasket after removing the top. Remove the 2 small phillips screws, then remove the front that holds the nozzle, & remove those 2 phillips screws.
Carefully pry up the top with a putty knife, inside you will see the tip of a metal piston that the plastic release knob is supposed to contact. Set it on its front, & soak the piston with a light household or sewing oil, giving it a few taps with a blunt object occassionaly to loosen, heat up & test before reassembling, but remember, the piston is very hot. When you push on the piston with a screwdriver, it should release the steam, but also stop when you let go. Work with it a little & it will come back to life.