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I can hear people on my bluetooth but they can't hear me

It has just started I am not sure how to check if mute is on

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  • Paula Mason
    Paula Mason Apr 14, 2014

    I am using it on my galaxy 4

  • Motorola Mobility
    Motorola Mobility Jan 14, 2015

    Paula-
    ?
    ?Would love to help but need more info on the specific model of headset.
    ?
    Mark
    Motorola Support

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1 Answer

  • Official Brand Answer
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Paula

We need the model of headset and phone to assist.

Mark
Motorola Support

Posted on Mar 02, 2015

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Looks like problem is on your side. This is may due to a faulty microphone on your phone or Mic is set to be on mute.
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1. Please check that nothing is clotted on Microphone. This is a small hole on bottom side of your phone.
2. Please check that other party can hear you when you're using a Hands-free / Bluetooth ear phones with mic on it. If they can hear you, when you use a hands-free, problem is with your phone's on-board microphone.
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4. You can use Mute button Provided on the top side of the phone. While on the call, press this button to Mute / Unmute the mic. If the mic is set to Mute mode, other party won't hear any sound from you.


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