Question about HP Compaq nc6400 (GJ982US) PC Notebook

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My laptop only shows a blackscreen when I turn on power

It sounds like it will start booting, but only the black screen appears. Is it stuck on hibernating? I removed the battery and reinstalled it....don't know what else to do. I am basically computer illiterate, Please help!

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  • rrmccarthy Jun 18, 2009

    I tried the suggestion, but it didn't help unfortunately, but I appreciate the help! Thanks,

  • rpku241 May 11, 2010

    It is not hibernating. I tried the battery out, no change. Tried the no power power on - hard start and no help. Tried removal and reset of memory cards, no change.



    I worked through the HP steps with HP phone tech;he said sounds hardware and to send it to them for fix.

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Sometimes when the laptop become overheated it lock the start up
leave it to cool for 2-3 hours and u can put it near to aircondition
it is like protection for the motherboard.
good luck

Posted on Jun 24, 2009

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I just had this same thing happen to a friends laptop. I removed the Battery, shut the laptop off, did not install the battery, started the computer on AC power only, without the battery installed. Then the laptop started correctly. Than I was able to go into the control panel, click on "power options", and made sure that the screen settings were set for no hibernation, no screen shut off, no standby. with laptops, it is best to either turn it off if you are not going to use it for a long period anyway. The reason for this is that laptops run hotter than regular desktops, and need to stay as cool as possible. Another setting that is very useful is to set the screen saver on. That way if you leave the laptop for a little while, all you have to do is move the mouse or tap the touchpad, and the screen will come back on.

Posted on Jun 18, 2009

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