Question about LG HBS-700 Bluetooth Headset

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Sound Still Play through Speakers when Headset Connected

I have my HBS-700 paired and connected to my Dell laptop yet when I play any video or audio the sound still plays through the speakers and not the headset. Also, the laptop is docked and has external speakers connected to the dock. I have tried multiple times disconnecting and connecting, rebooting, and nothing seems to work. Any suggestions?

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  • Tim Rickards
    Tim Rickards Apr 14, 2014

    Hi Marcas Lukas, I want to help you with your problem, but I need more information from you. Can you please add details in the comment box?
    Is there a setting in the sound control panel for headset?
    Is this a new pairing that doesn't work or one that worked then manifested this problem?

  • Marcas Lukas
    Marcas Lukas Apr 14, 2014

    In the Sound Panel on the Playback Tab it does show an Icon of a headset with the label Bluetooth Hands-free Audio but the Controller Information shows Broadcom. When I turn the headset on this Icon swirches to Ready. When I click on the Properties button and then the Advanced tab and click the test button I her the sound in the headset. But when I play a video/audio it still play through the speakers.The pairing worked fine before today both undocked and docked. Earlier today I had the laptop undocked and the headset connected and worked just fine. Later in the day I placed the laptop back in the docking station and connected the headset and while it shows connected the sound will only play through the external speakers. Thanks for the help.

  • Kirton Huggins
    Kirton Huggins Jul 21, 2014

    Marcas, I solved my problem by going to the Sound Panel of my Dell laptop and in the Playback tab I clicked on the hands free icon (LG HBS700) and I then clicked on the Set Default tab. The sound started coming through my hands free and when I disconnected the hands free the sound automatically came through the Dell laptop speakers.

  • Kirton Huggins
    Kirton Huggins Jul 21, 2014

    Marcas, I solved my problem by going to the Sound Panel of my Dell laptop and in the Playback tab I clicked on the hands free icon (LG HBS700) and I then clicked on the Set Default tab. The sound started coming through my hands free and when I disconnected the hands free the sound automatically came through the Dell laptop speakers.



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Most computers will only pair this earpiece as a headset for voice calls. You need to make sure the headset is paired with your device as both a phone headset and media headset. Check your settings on your computer or smartphone to make sure it is paired properly to play media sound.

Posted on Jul 10, 2014


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