Question about Dyson DC40 Multi-floor Vacuum DC40
Hi, The moment I put my bin in, the wand suction gets activated and no dirt is sucked from the bottom brush bar.
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Posted on Jan 02, 2017
The hose is getting twisted on the machine and that makes it difficult to pull it out.
1) Pull the wand out as far as you can - if you can pull it out completely, separate it from the hose and apply baby powder to the metal rod. Stretch out the hose and unwind it. In the future, separate the wand and unwind/stretch the hose after use.
2) If you can't pull the wand out all the way, remove the u-bend from the bottom of the machine - turn that plastic screw at the bottom next to the gray hose 45 degrees anti-clockwise and take the u-bend off.
3) Pull the hose out from the bottom (don't pull it out all the way - just enough to release the wand) and pull the wand at the same time - separate the wand from the hose and unwind the gray hose and stretch it out. Rub baby powder on the metal rod of the wand and in future, disconnect the wand from the hose and stretch/unwind the hose after every time you use the wand.
Posted on Jul 30, 2009
The head is blocked by something, it could be a bottle top, rolled up tissue, or something like that.
Take it off the end of the wand and look down the hole
'with a flashlight" where the wand goes into it..
You should be able to see it in there.
The object should be pushed out the way it went in..
Try using something made of plastic to push it out with...
Posted on Oct 23, 2009
make sure your handle is snapped in all the way on to the machine, that will release the clip on the hose to allow for the wand to slide in.
Posted on Jan 06, 2010
Hi its Darran at Dyson.
From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.
For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.
Dyson Customer Service
Posted on Apr 20, 2010
Hi its Darran at Dyson.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
Dyson customer Service
Posted on Apr 22, 2010
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