Programs close when I attempt to print

Since this is the HP 4300 or 4600, or is it.  If you have a recent HP driver
I can assist.  If it's another printer please indicate.

When opening the printer properties in the explorer.exe process the driver
plugin UI is hitting a load failure.  I am assuming this is what causes the
applications to AV and close.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/d efault.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

do you know which controller you have?  I assume the client is XP is there a
Service Pack installed or it just happens with everyone.

     To find a driver, select a business imaging device.
      You will be forwarded to that product's driver download page
automatically.
     Copiers

         DP1250 DP1450 1570 1870F DP2570 DP3580 DP4580 DP5570 DP6570 DP8070
e-STUDIO1050 e-STUDIO120 e-STUDIO150 e-STUDIO16 e-STUDIO160 e-STUDIO161
e-STUDIO20 e-STUDIO200 e-STUDIO200L e-STUDIO210C e-STUDIO211C e-STUDIO230
e-STUDIO25 e-STUDIO250 e-STUDIO28 e-STUDIO280 e-STUDIO310C e-STUDIO311C
e-STUDIO35 e-STUDIO350 e-STUDIO3511 e-STUDIO45 e-STUDIO450 e-STUDIO4511
e-STUDIO55 e-STUDIO550 e-STUDIO65 e-STUDIO650 e-STUDIO80 e-STUDIO810
e-STUDIO900 Faxes

         DP120F DP125F DP80F DP85F TF610 Printers
         LP2500 LP3500 e-STUDIO16P e-STUDIO190P e-STUDIO200CP e-STUDIO20CP
e-STUDIO20P e-STUDIO220P e-STUDIO25P e-STUDIO280CP e-STUDIO30P e-STUDIO400P
e-STUDIO40P e-STUDIO180CP  Others
         Dot-Matrix Y2K-Updates IMAGEVISION

      e-STUDIO28 Software Drivers >  select oneGA-1040 GL-1010v1-x GL-1010v2

The e-STUDIO28, e-STUDIO35 and e-STUDIO45 can use either the GL-1010
controller or the GA-1040 controller.

To choose the right driver for your model:

This family of machines can use a GL-1010 or a GA-1040 controller. The
GL-1010 controller is a tower computer system mounted on the rear side of
the copier. The GA-1040 embedded controller is installed inside the copier.
If your network connection plugs into a box on the rear of the copier, you
have a GL-1010. Print a configuration sheet ([Printer/Network] ~ Test Pages
~ Config Page) and check the software version to determine if you have a
v1.x or v2 controller.

If there is no computer on the back of the copier, and the network (or
parallel) cable plugs into a plate flush with the copier left side, then you
have a GA-1040 embedded controller. Select the controller installed on your
copier.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/d efault.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.



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Hi Alan,
It's a Toshiba E-Studio 28. I'm not too familiar with this particular
make/model, to be honest. But I believe it's a photocopier/printer.

Thanks