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Could not find it listed under Euro Pro, it may be the same as a Shark model as they are the same company. Does this look like the same model, but different color? http://preview.tinyurl.com/SHARK-3901-steam-mop If so the customer support number is near the top of the page on the right side.
you dont need a new steam cap if steam is coming out of the top, that is supposed to happen when the hose is clogged, it would be very dangerous if that didnt happen, the amount of pressure that thing holds is unreal if you think your cap is leakin steam take a second look. if the cap is not physically damaged then it should be working fine, 9 times out of 10 your hose is clogged
I've faithfully used by little yellow Steam Buggy to clean tight corners in my replacement windows and was always to get them looking new again and many other small places that needed blown out with steam when wiping or even scrubbing with a toothbrush doesn't work. I started to use it today and the steam started to come out around the black cap. After searching for a solution on the net I was very disappointed to find everyone else was having the same problem with no real solution. I had my hubby look at it and he said the gasket was worn and slip an o-ring on top of the gasket and now it back to working fine.
Just wanted to pass it along. A 10cent O ring will fix it.
There is usually a heat sensitive fuse link installed in the handle and is incorporated in the cord connection. If the machine gets too hot or is run while dry, the fuse can blow. You would have to replace the fuse, as they are not resetable.
Not sure this is the solution as my steam/water was coming out from the front. Although it didn't look like it initially, it turned out to be coming from the hose. There's a little o-ring that fits on a spike in the hose attachment and that was split. I replaced it and it's working fine again. I got my o-ring (in a pack of 200 assorted sizes) from eBay for about £3 but that was only because I was too lazy to go down to my local plumbing/bathroom shop which probably would have sold me 1 for a few pence. Much better than £50 to replace the hose!