Question about DeLonghi Perfecta ESAM5500 Fully Automatic Bean to Cup Coffee Maker

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My delonghi perfecta plus coffee machine is displaying general alarm what does that mean?

On the display it is saying general alarm? i can't find my manual so are unable to look it up

Posted by Anonymous on

3 Suggested Answers

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Posted on Jan 02, 2017

pctech1
  • 1940 Answers

SOURCE: the display panel says-general alarm and there is

The General Alarm means the inside of the appliance is very dirty. Once cleaned, if 'General Alarm!' continues to display, you are advised to contact a service company. Disassemble the machine, making sure to clean every part of it, and put it back together. Plug the machine back in and let it run through it's self-diagnosis procedure.

Cleaning the coffee maker
The following parts of the appliance must be cleaned regularly:
- coffee grounds container
- drip tray
- water tank
- coffee spouts and hot water nozzle
- pre-ground coffee feed funnel
- inside the machine, accessible after opening the service door
- infuser
- milk container
- control panel

Follow the Cleaning and Maintenance procedures in the Instruction Manual for your device here:
http://www.delonghi.com.au/support/instruction_manuals/EAM3500_im.pdf

  • Do not use solvents, abrasive detergents or alcohol to clean the coffee maker. With De'Longhi superautomatic coffee makers, you need not use chemical products to clean the machine. The descaler recommended by De'Longhi is made from natural and completely biodegradable substances.
  • None of the components of the appliance can be washed in a dishwasher with the exception of the milk container.
  • Do not use metal objects to remove encrustations or coffee deposits as they could scratch metal or plastic surfaces.
If the problem persists, you will need to contact the place where you purchased the machine to see if you can return it for replacement, or contact DeLonghi to see if they can help you out:
http://www.delonghiusa.com/index.php?texts&pid=3

Posted on Mar 19, 2011

caroldon
  • 17129 Answers

SOURCE: My DeLonghi EAM3500 display "general alarm" and

It is best that you contact the customer care of DeLonghi and post your request. you can also register your product for support.
The power supply can be sourced after the price is confirmed as these are available only with their spares department.
click on;
http://delonghiusa.com/support/

Posted on Oct 19, 2011

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Just had the same problem after washing my ESAM5500.
Seems that some water hot on the switch that is triggered when grounds container is inserted.
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My DeLonghi EAM3500 display "general alarm" and


It is best that you contact the customer care of DeLonghi and post your request. you can also register your product for support.
The power supply can be sourced after the price is confirmed as these are available only with their spares department.
click on;
http://delonghiusa.com/support/

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Eam3500 delonghi coffe machine


From page 21 of the owner's manual: Message: general alarm. Meaning: The inside of the appliance is very dirty. What to do: Clean the inside of the appliance thoroughly, as described in section 15. If the message is still displayed after cleaning, contact a service center.
Hope that all your machine needs is a thorough cleaning; it's not that difficult.

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