Question about HP OfficeJet Office Equipment & Supplies
I have a hp officejet 4215xi all in one printer that will not print because an error message keeps coming up that says "print cartridge cradle cannot move". I have downloaded the latest drivers for Windows XP; I have cleaned all the rollers; I have pulled the cords and reconnected them in the order specified and nothing works. I can however print from the printer a test page with no problem. Printing from the computer is when I receive this error message. Can you offer assistance on this problem. Thank you, Mellisse Brydges
Posted by Anonymous on
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Posted on Jan 02, 2017
I just had the same problem on a PSC1350 after putting in a new black cart. Try this:
Posted on Jan 18, 2008
what application are you printing from? also, can you do a print preview to see if there are more than one page? if that works, then your printer mechanism is not following the driver information from the print queue manager.
Posted on Nov 21, 2008
I had this same issue, are you able to print from the printer's internal test feature? If so try turning the power off for at least 10 seconds. This is just at temporary fix I am still looking for a permanent fix that does not involve replacing the printer.
Posted on Feb 13, 2009
I had the same problem and couldn't figure it out until I found this on the web - I changed the DEP setting and now I can print just fine. Hope this helps you too!!
· From: Shawn D <ShawnD@xxxxxxxxxxxxxxxxxxxxxxxxx>
· Date: Sat, 10 Jun 2006 07:40:01 −0700
I just figured out my issue. It had to do with DEP − Data Execution
Prevention. I had remembered that I was fooling around with this a couple
weeks ago and had changed it to "Turn on DEP for all programs and services
except those I select" in which I had Windows Explorer checked. I just got
done selecting the original which states "Turn on DEP for essential Windows
programs and services only", rebooted, and now I can print again to my hp
The DEP can be found under control panel−>system−>Advanced Tab−>Performance
Settings−>Data Execution Prevention Tab
Hope this helps.
Posted on Mar 06, 2009
you can do the following steps:
1.Check if the firewall is blocking any printer services
2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode
3.Disable all the firewalls
4.Uninstall the printer driver and software, then unplug the usb cable of the printer.
5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
PJL Language Monitor
Standard TCP/IP Port
Windows NT FAx Monitor
7.Delete any items under the ff keys:
8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.
Disconnect printer’s USB cable.
Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.
From the start search box type spool and press .
The spool folder located at c:\windows\system32\spool opens.
Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.
Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.
9.Restart the computer.
10.Check th services status
Start-Run- Type Services.msc and Click on Open
You will see long list of services
You need to make sure following 4 Services are set to Automatically start
Remote Procedure Call RPC
Remote Procedure Call RPC Locater
11.Reinstall the latest printer driver
just send me an update if the issue won't be fixed. have a great day.
Posted on Oct 19, 2009
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