Question about Arris SBG1000 Wireless Cable Modem Gateway Router (493989-001-00)

1 Answer

My laptop is asking for the security key in order to connect to the wireless network. I am sitting right in front of the router, but I do not know which numbers/letters it is wanting

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  • Carl Navarro
    Carl Navarro May 11, 2010

    Probably the ones that someone put into it when it was set up. These are the tough questions to answer, because we have no clue who you are and why you can't login to your router and get the wireless security key.

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  • 83 Answers

The SBG 1000 only supports wired equivalent protection (WEP) encryption. Did you set up the router yourself or your ISP. If the ISP set it up they will have the WEP key, if you set it up and don't remember, you can either log into your router and find the WEP key, or reset it to the factory defaults via the reset button on the back of the router

Posted on Jun 18, 2009

  • George Day Jun 18, 2009

    The SBG 1000 only supports wired equivalent protection (WEP) encryption. Did you set up the router yourself or your ISP. If the ISP set it up they will have the WEP key, if you set it up and don't remember, you can either log into your router and find the WEP key, or reset it to the factory defaults via the reset button on the back of the router

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In order to connect Netgear Router to your Laptop please follow these steps:
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