Question about Dell 2355dn Multifunction Laser Printer A4 multifunction n/w mono laser 33 ppm 4.3 INCH Colour LCD Touch screen

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Picks up two sheets of paper and one gets stuck in the copier

Posted by Anonymous on

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Posted on Jan 02, 2017

  • 729 Answers

SOURCE: printer does not pick up paper sheets

hi,

There are several reason why: The paper roller might be already slippery, which it needs cleaning; The rubber that grips the paper might be also slippery, needs cleaning also; or check the gears at the side of the paper feeder area try to lubricate them... Try all these option and goodluck I know you can fix it by yourself.

Post me more if you have problems....

Posted on Mar 15, 2008

Joed911
  • 4338 Answers

SOURCE: My Dell 1110 laser jet

85% of paper jams are caused by worn rollers . The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease. If you plan to keep your printer,

Replace the pick-up and feed rollers.


Metal Tab Separation- Pull out your paper tray and examine either end where the paper sits in. If any of the corners are held down by metal tabs, this is your paper feed system. Chances are, you only have one rubber roller or one set of rollers arranged along side of each other. Reach in where the tray goes and feel up. You should feel some rollers. They might be completely round, or they might be shaped like a half moon. Clean whichever part of them you can with the solution, and this should stop your paper jams. It might be necessary to turn them, but don't force them if they don't move freely.

Pickup Roller and Separation Pad-

If your printer uses this paper feed system, you should see a small piece of flat or slightly curved rubber or cork. It would be towards the end of the paper tray, or deep inside the paper loading cavity on top loaders. This 'separation pad' rubs against the paper feed roller, so if you find the pad, you've found the roller. Clean it and your jams should stop.


Three Roller Paper Separation System- Pull your paper tray out, and look for a roller on either end of it. If you find one, clean it. Then look inside the printer where that roller would rest with the paper tray inserted. You'll find another paper roller there. Clean this one also. Finally, look further back or closer to the front of your printer (depending on which way your paper feeds) to find another roller or set of rollers. Clean all of these, and your paper jams will go away.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Posted on Jun 20, 2011

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