Question about Creative Labs ZEN SLEEK MP3 Player

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Creative zen sleek frozen!

Wonder if you can help me im nearly in tears this thing is my life!!
I went out for a drive it was working perfectly (admittedly the battery was low) i got back home and paused my music and pressed the off button and the screen when it says *shutting down* its just frozen on that. Ive tryed to connect it to the charger and the reset button .. but the screen isnt changing please help!

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Re: Creative zen sleek frozen!

Try inserting a pin into the tiny 'reset' hole on the bottom of the device.

Posted on Nov 05, 2007

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My zen is frozen on recovery mode

Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:

and this one if you have the sleek photo:

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

Sep 13, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Frozen screen

My screen freezes when i try to play a song and reset will not work

Aug 06, 2008 | Creative Labs ZEN SLEEK MP3 Player

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Creative Zen Sleek NO SOFTWARE

May 14, 2008 | Creative Labs ZEN SLEEK MP3 Player

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"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)

Feb 22, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Xen Sleek Photo

remove the song and add it again.

Dec 09, 2007 | Creative Labs Zen Sleek Photo MP3 Player

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try loading new firmware


Oct 17, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative Labs Zen Sleek backlight went out

I think there are brightness controls in the settings, I'm not too sure lol as my player isn't in the room with me. If there are brightness settings, make sure they're turned up and your backlight is not set to OFF. If the problem persists after this, you can get in touch with Creative an I think they offer a repair service if the product is not under guarantee anymore, but if it is under guarantee, enjoy a new player courtesy of the guys down at Creative. I hope this helps^^

May 27, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer


I think I found it for you:

Mar 28, 2007 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Can't reinstall Firmware

It only sees the player if you are using Windows Media Player 10! Try a fresh computer. Get it to see the Zen Sleek by updating the driver. Load Media Player 10 (Not 11) and try the update firmware program again. Best of luck

Feb 13, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen sleek frozen after trying to delete songs

Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.

Dec 16, 2006 | Creative Labs ZEN SLEEK MP3 Player

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