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I have a sentry safe model number S3871 wtih an electronic key pad....when we punch in the 5 digit code the light goes green to proceed, however when we push the handle down it does not work....it doesn't go all the way down as it normally does...and unfortunately we have misplaced our key...

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Posted on Jan 02, 2017

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SOURCE: I have a sentry safe...model number S3871 wtih an

I have a # of W-565040 and cannot open the safe with keypad or key. Please help

Posted on Sep 01, 2011

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Locksmiths advise these Opening instructions for sentry fireproof electronic security safes. Insert the tubular sentry key into the lock to the left of the key pad. Turn the key all the way to the right until the plunger pops out. Press the five-digit factory code. The green Proceed light will come on. Pull the handle down; to crack the sentry door open.

sentry safes opening instructions for 4 # combo locks
Turn the dial to zero.
Turn the dial to the left (counterclockwise) four times to the first number of the combination (pass the first number of your combination three times, stopping on it the third time).
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Turn the dial to the left (counterclockwise) two times to the third number of the combination (pass the third number of your combination one time, stopping on it the second time).
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Locksmith opening instructions manual for sentry fireproof electronic security safes. Insert the tubular sentry key into the lock to the left of the key pad. Turn the key all the way to the right until the plunger pops out. Press the five-digit factory code. The green Proceed light will come on. Pull the handle down; to crack the sentry door open

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Hi,
here is the customer service phone number for you. I am sure they will be able to help you. 800-828-1438

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Locksmith opening instructions manual for sentry fireproof electronic security safes. Insert the tubular sentry key into the lock to the left of the key pad. Turn the key all the way to the right until the plunger pops out. Press the five-digit factory code. The green Proceed light will come on. Pull the handle down; to crack the sentry door open

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Hello,

I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.

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