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E96 on intex spa pump

I just bought a brand new intex spa. When went to put on the heater it just starting beeping and E96 flashing. Unplugged and plugged back in and still just beeps and flashed E96. HELP!!!

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RE: INTEX PureSpa - E96 error code.

This also happened to me, just after having it for 1 year. I followed the scanty instructions in the troubleshooting section to no avail. I called for "technical assistance" twice and got random females with heavy Asian accents and absolutely NO technical know-how.

ME: "I got a E96 error code."
AL (Asian Lady): "When you buy it? If less than year, we send new base."
ME: "It's been longer than that, can I just buy the base then?"
AL: "Yes, $380 and we send it you."
ME: "But I paid $350 for the whole thing new!"
AL: "It's cheaper just buy new one."
ME: "Sure, but can't we troubleshoot this one?"
AL: "We can no more troubleshooting."

No supervisor was available, I was told to hang up and try again for someone else. Persisting, I pried info from one that it was "pump bloken," from the other "bad consore." I believed both were full of it and had no idea what they were talking about.

MY FIX: I disconnected unit from spa. Removed console from base. Turned base upside down to inspect pump and find any ID markings. Found no obvious problem with pump or heating mechanism. Spend few hours time researching cost to buy identical pump. Gave up. Returned to unit, reassembled it, and it worked perfectly!

MORAL TO THE STORY: Intex products are fine, their Tech Support is a joke. I suspect the console had detected air in the pump and that it was stuck in a system error cycle which required a prolonged rest from any power input to refresh. Also, turning the unit over (while inspecting it) may have flushed any remaining water around the onboard pump sensor.

Don't listen to their know-nothing "tech support" when they suggest it is a GFCI problem, (or some of the others here who give this advice without really knowing).

Just keep it fully unplugged for at least a few hours to wipe the system memory!
Since it's a circuit board, it's like a modem that requires resetting. If you unplug it and then replug it too soon, you've solved nothing, the on-board circuitry retains enough voltage to prevent it from resetting. You need to keep it unplugged for an extended period of time.

Hope this helps. Best of luck!

-Matt

Posted on Aug 12, 2015

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It means your filter is cloged and water can not pass through the pump easily change filter and should work

Posted on Dec 17, 2014

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  • Master
  • 717 Answers

I do not know what that error code is however I can tell you most of those kinds of spa take around 24 hours to heat up.
What model name of Intex Spa do you have?

Rod
US Parts Center

Posted on Apr 14, 2014

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TheSpaDoctor
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hi the capacitor needs replacing in the pump connection box, this needs to be exactly the same uF value as the one you are taking out.

Good luck!

Posted on Jul 08, 2009

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SOURCE: Intex pool chlorinator trouble with unlocking mechanism

do not get frustrated with the long phone call.
Get your receipt ready and you could have a new filter in a week
CALL THEM BACK
They are good about these things
Mine arrived in 5 days no questions asked. I didnt even have to send the old one back
Keep as many parts from the old as you can especially the electro cell that is 200 bucks by itself

Posted on Jul 09, 2009

john224
  • 1378 Answers

SOURCE: hot tub no heater or pump heater light flashing

Thank you for posting your question here on Fixya.com.

Start with the pump. If it is bound up and not starting nothing else will work. Close off your valves and disconnect the pump unions. Once free, reach in with the pump unplugged and try to turn the impeller by hand. Will it turn? If not, you'll need to free it or get the pump repaired. Once the pump is working and water circulating your heater should start working.

If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!

John

Posted on Mar 10, 2010

  • 1 Answer

SOURCE: saltware system from intex won't unlock

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Posted on Jun 16, 2011

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1 Answer

My Intex spa turns on heat light comes on ,only for about 2 minutes and then goes out then flashes e96 and is beeping, How do I fix ?


If alarm code E90 is displayed on the control panel, it means no water is flowing through the system. Check the attached troubleshooting guide.

Mar 14, 2016 | Intex Pool & Spa

1 Answer

How can I fix code E96 ?


The E96 error code t - the control console (the bottom part with the pump. call intex customer service and order a new one, you need your receipt.

Jan 17, 2016 | Intex Pool & Spa

3 Answers

I keep getting a E96 code on my intex pure spa and I seen when other people have asked and we're told it was the Gfi well my husband just eliminated the Gfi and no it still shows code E96 what else could...


RE: INTEX PureSpa - E96 error code.

This also happened to me, just after having it for 1 year. I followed the scanty instructions in the troubleshooting section to no avail. I called for "technical assistance" twice and got random females with heavy Asian accents and absolutely NO technical know-how.

ME: "I got a E96 error code."
AL (Asian Lady): "When you buy it? If less than year, we send new base."
ME: "It's been longer than that, can I just buy the base then?"
AL: "Yes, $380 and we send it you."
ME: "But I paid $350 for the whole thing new!"
AL: "It's cheaper just buy new one."
ME: "Sure, but can't we troubleshoot this one?"
AL: "We can no more troubleshooting."

No supervisor was available, I was told to hang up and try again for someone else. Persisting, I pried info from one that it was "pump bloken," from the other "bad consore." I believed both were full of it and had no idea what they were talking about.

MY FIX: I disconnected unit from spa. Removed console from base. Turned base upside down to inspect pump and find any ID markings. Found no obvious problem with pump or heating mechanism. Spend few hours time researching cost to buy identical pump. Gave up. Returned to unit, reassembled it, and it worked perfectly!

MORAL TO THE STORY: Intex products are fine, their Tech Support is a joke. I suspect the console had detected air in the pump and that it was stuck in a system error cycle which required a prolonged rest from any power input to refresh. Also, turning the unit over (while inspecting it) may have flushed any remaining water around the onboard pump sensor.

Don't listen to their know-nothing "tech support" when they suggest it is a GFCI problem, (or some of the others here who give this advice without really knowing).

Just keep it fully unplugged for at least a few hours to wipe the system memory!
Since it's a circuit board, it's like a mini-computer. Actually, it's just like a modem that requires resetting. If you unplug it and then replug it too soon, you've solved nothing, the on-board circuitry retains enough voltage to prevent it from resetting. You need to keep it unplugged for an extended period of time.

Hope this helps. Best of luck!

-Matt

Nov 12, 2014 | Pool & Spa

1 Answer

What errors does Intex E96 code cover


make sure pump is primed

Sep 14, 2014 | Pool & Spa

1 Answer

Intex spa


You have a bad GFI plug. Replace it and you should be fine.

Apr 13, 2014 | Intex Pool & Spa

1 Answer

E96 error code


E96 - On what?
Need more info.

Apr 13, 2014 | Intex Pool & Spa

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