Question about Intex Pool & Spa
I just bought a brand new intex spa. When went to put on the heater it just starting beeping and E96 flashing. Unplugged and plugged back in and still just beeps and flashed E96. HELP!!!
RE: INTEX PureSpa - E96 error code.
This also happened to me, just after having it for 1 year. I followed the scanty instructions in the troubleshooting section to no avail. I called for "technical assistance" twice and got random females with heavy Asian accents and absolutely NO technical know-how.
ME: "I got a E96 error code."
AL (Asian Lady): "When you buy it? If less than year, we send new base."
ME: "It's been longer than that, can I just buy the base then?"
AL: "Yes, $380 and we send it you."
ME: "But I paid $350 for the whole thing new!"
AL: "It's cheaper just buy new one."
ME: "Sure, but can't we troubleshoot this one?"
AL: "We can no more troubleshooting."
No supervisor was available, I was told to hang up and try again for someone else. Persisting, I pried info from one that it was "pump bloken," from the other "bad consore." I believed both were full of it and had no idea what they were talking about.
MY FIX: I disconnected unit from spa. Removed console from base. Turned base upside down to inspect pump and find any ID markings. Found no obvious problem with pump or heating mechanism. Spend few hours time researching cost to buy identical pump. Gave up. Returned to unit, reassembled it, and it worked perfectly!
MORAL TO THE STORY: Intex products are fine, their Tech Support is a joke. I suspect the console had detected air in the pump and that it was stuck in a system error cycle which required a prolonged rest from any power input to refresh. Also, turning the unit over (while inspecting it) may have flushed any remaining water around the onboard pump sensor.
Don't listen to their know-nothing "tech support" when they suggest it is a GFCI problem, (or some of the others here who give this advice without really knowing).
Just keep it fully unplugged for at least a few hours to wipe the system memory! Since it's a circuit board, it's like a modem that requires resetting. If you unplug it and then replug it too soon, you've solved nothing, the on-board circuitry retains enough voltage to prevent it from resetting. You need to keep it unplugged for an extended period of time.
Hope this helps. Best of luck!
Posted on Aug 12, 2015
It means your filter is cloged and water can not pass through the pump easily change filter and should work
Posted on Dec 17, 2014
I do not know what that error code is however I can tell you most of those kinds of spa take around 24 hours to heat up.
What model name of Intex Spa do you have?
US Parts Center
Posted on Apr 14, 2014
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Posted on Jan 02, 2017
hello our pool chlorinator keeps comming up low salt 91 no matter how much salt we put in this is frustrating why is this happening ,,,please help
Posted on Jul 01, 2009
hi the capacitor needs replacing in the pump connection box, this needs to be exactly the same uF value as the one you are taking out.
Posted on Jul 08, 2009
do not get frustrated with the long phone call.
Get your receipt ready and you could have a new filter in a week
CALL THEM BACK
They are good about these things
Mine arrived in 5 days no questions asked. I didnt even have to send the old one back
Keep as many parts from the old as you can especially the electro cell that is 200 bucks by itself
Posted on Jul 09, 2009
Thank you for posting your question here on Fixya.com.
Start with the pump. If it is bound up and not starting nothing else will work. Close off your valves and disconnect the pump unions. Once free, reach in with the pump unplugged and try to turn the impeller by hand. Will it turn? If not, you'll need to free it or get the pump repaired. Once the pump is working and water circulating your heater should start working.
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Posted on Mar 10, 2010
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