Question about Dyson DC44 Animal Cordless Vacuum

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My dyson dc44 will not run with fully charged battery

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  • Ricky Willis
    Ricky Willis Apr 14, 2014

    Its not a battery problem. I have 2 Batteries less than 2 months old. They are fully charged. neither will work.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

Dysonteam
  • 167 Answers

SOURCE: My dyson DC16 constantly shuts off even when

Hi its Darran at Dyson.

From your description of the problem, it sounds as though there is a problem with the battery.

Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

small6363
  • 18389 Answers

SOURCE: dyson dc 31 was working

check all conections are clean on the battery terminals,this link is for the manual,
http://media.dyson.com/downloads/UK/floorcare/Manuals/dc31_origin_manual_uk.pdf

Posted on Apr 16, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: I have a dyson animal dc44 it doesn't seem to be charging I have bought another battery but still making the same noise that the battery is dead and motor won't start :-( thanks Helen

    Hi Helen, it's Allan at Dyson.

    I am sorry for the delay in contacting you.

    If this isn't a power issue, then I would suggest it is an issue with the main body. This would be better discussed with an agent over the phone as they can run through diagnostics with you.

    Please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

    I'm sorry I couldn't be of any help directly and I apologise again for the lateness of the reply.

    All the best,

    Allan

    Posted on Jan 12, 2016

    • 1 Answer

    SOURCE: Dyson dc44 animal when you connect the charger it charges for about 30 seconds then the light goes out and it will then run for only about 10 seconds

    It's only a few months old though! And I have lost the receipt. Looks like I'll be buying a new one, thanks though.

    Posted on May 31, 2016

    mccluskey1
    • 4740 Answers

    SOURCE: Can I leave the battery charger plugged in to my Dyson DC44 animal after the battery is fully charged

    i take mine off the charger just for safety seasons dont like leaving things plugged in after its charged.

    Posted on Dec 07, 2016

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    Can I leave the battery charger plugged in to my Dyson DC44 animal after the battery is fully charged


    i take mine off the charger just for safety seasons dont like leaving things plugged in after its charged.

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    Hi there, it's Jack at Dyson.

    If your DC44 won't run when you hold the trigger down, but displays a solid green light, this indicates that the battery is out of power. If this continues after you've connected the machine to the charger cord for at least 5.5 hours to recharge fully, it suggests that there could be a fault with the charger, battery or main body.

    When you have your DC44 to hand I would encourage to you call the Dyson Customer Helpline so our experts can talk you through some simple diagnostic checks. Once we're clear which part is affected, we can confirm if a replacement is covered under your Dyson warranty.

    You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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    Hi Kimberly, it's Jack at Dyson.

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    Hi Philip, it's Jack at Dyson.

    If you've recently replaced the battery and ensured it's fully charged, and you're still noticing a flashing indicator light, there may be a fault with the main body assembly.

    We'd like to take some further details to confirm if this is the case. If a replacement part is required, we can also check whether this is covered under your vacuum's 2-year warranty.

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    DC44 Brush spins when not using vacuum


    Hi there, it's Jack at Dyson.

    The issue you've described sounds very odd, and we'd like to take some further details. If a replacement part is needed, we can also confirm if your machine is within our 2-year warranty period.

    When your machine is fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to run you through some quick diagnostic checks to help determine the best course of action.

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    Hi there, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty with your DC44 machines. We'd like to take some further details to understand more about the issue.

    Can you reply to confirm where you're based, so I can put you in touch with the correct local Dyson support team?

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    Not starting at all


    Hi there, it's Jack at Dyson.

    The issues with your DC44 Animal sound unusual, and we'd like to take some further details. If a replacement part is needed, we can also confirm if your machine is within our 2-year warranty period.

    When your machine is fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to run you through some quick diagnostic checks to help determine the best course of action.

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    DC 44 animal wont charge. Charge light comes on then off after about 30 seconds.


    Hi Darren, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty recharging your DC44 Animal. It should charge from flat within 5.5 hours when connected to the charger assembly, or placed in the docking station, as shown in the video above.

    The charge light will turn off once the battery is fully charged. If it seems to be shutting off prematurely, we would need to take you through some quick diagnostic checks when you have the machine to hand. This will help us confirm what may be needed to resolve the issue.

    Please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA), to speak directly with our team of experts.

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Oct 27, 2013 | Dyson DC44 Animal Digital Slim Cordless...

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