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Won't log in, says "the User Profile Service service failed the logon. User Profile cannot be loaded."

Won't log in to my laptop, says "the User Profile Service service failed the logon. User Profile cannot be loaded." Can't get past login screen.

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  • 31 Answers

This is a simple fix that can be done in a few minutes or less. It is a problem with either an update from MSFT that had gone awry or an attack from a virus... Anyhow the steps to take are relatively simple just follow along.

1 - go to this site and it will walk you through step by step

You receive The User Profile Service failed the logon error message *make sure to choose option 1

Posted on Apr 12, 2014

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Posted on Jan 02, 2017

PauldLucky
  • 268 Answers

SOURCE: User profile cannot be loaded

Hi,

The instructiond were clearly givn in this link with images : 

http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html

STEP ONE:

Logon to the Computer

NOTE : Go down the list here until you find a option that will work for you. 

1. Logon to another Administrator account. 
NOTE: If you do not have another Administrator account, then proceed to step 2.

A) Go to OPTION ONE or OPTION TWO.

2. Boot into Safe Mode. 
NOTE: You may not need to enable the built-in Administrator account. If this was the only normal administrator account you had, then Safe Mode should automatically boot into the built-in Administrator account. See: How to Start Vista in Safe Mode

A) If Safe Mode did not boot into the built-in Administrator account, then enable the Built-in Administrator account. If it did , then go to step 2C.
NOTE: See: How to Enable or Disable the Real Built-in Administrator Account in Vista

B) Logoff of Safe Mode, and then logon to the built-in Administrator account to logon with it in Safe Mode.

C) Go to OPTION ONE or OPTION TWO.


OPTION ONE:

Fix the User Account Profile

1. Open the Start menu.

2. In the white line (Start Search) area, type regedit and press Enter.

3. If prompted, either click on Continue or enter the password for the Administrator account.

4. In regedit, go to: (See screenshot below step 5)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

5. In the left pane, look for the S-1-5..... folder (SID key) with the long number that has .bak at the end of the numbers. 
(See screenshots below steps 6A and 7B)
NOTE: 
A) In the right pane, look at the ProfileImagePath to verify that this is the user account profile that has the error.
B) You may have another S-1-5..... folder (SID key) above it with the exact same number without the .bak at the end of it.

6. For Two S-1-5..... folders (SID key) with the same Number -
NOTE: This is if you have two S-1-5..... folders (SID key) with the exact same numbers, but the second (below) one has the .bak at the end of the numbers.
A) In the left pane, right click on the first (top) S-1-5..... folder (SID key) that does not have .bak at the end of the numbers and click Rename. (See screenshot below)
Repair.jpg
B) Add .bk to the end of the numbers. (See screenshot below)
Repair_bk.jpg
C) In the left pane, right click on the second S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename. (See screenshot above)
D) Remove only .bak from the end of the numbers and press Enter. (See screenshot below)
E) Now go back and Rename the first one with .bk to .bak now at the end of the numbers and press Enter. 
Repar_bak.jpg
F) Go to step 8.
7. For Only One S-1-5..... Folder (SID key) with .bak -
NOTE: This is if you only have one S-1-5..... folder (SID key) for your user account with .bak at the end of the numbers.
A) In the left pane, right click on the S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename. (See screenshot below)
B) Remove only .bak at the end of the numbers and press Enter. (See screenshot below and below step 10)
Repair_reg.jpg

8. In the right pane of the one without .bak now, right click on RefCount and click Modify. (See screenshot below step 10)
NOTE: If you do not have RefCount, then right click on a empty space in the right pane and click New and DWORD (32 bit) Value, then type RefCount and press Enter.
A) Type 0 (number) and click OK. (See screenshot below)
Modify_RefCount.jpg

9. In the right pane of the one without .bak now, right click on State and click Modify. (See screenshot below step 10)
A) Type 0 (number) and click OK. (See screenshot below)
Modify_State.jpg

10. The registry will now look like this for the one without .bak now. (See screenshot below)

Repair_Reg2.jpg

11. Close regedit.
12. Restart the computer.
13. See if you can logon now.





OPTION TWO:

Delete the User Account Profle

NOTE You can do this option if you do not care about losing the user account and the contents in the user folders. 

1. Delete the User account profile that this error is for.
NOTE: See: How to Delete a User Account in Vista

2. Open the Start menu.
3. In the white line (Start Search) area, type regedit and press Enter.
4. If prompted, click on Continue.
5. In regedit, go to: (See screenshot below step 7)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

6. In the left pane, click on one of the S-1-5..... folders (SID key) with the long number in it. 
NOTE: It may have .bak at the end of it.
A) In the right pane, look at the ProfileImagePath to see if this is the same user account that you deleted in step 1 above.
B) Repeat step 6 until you find the one that you deleted in step 1 above.
NOTE: If the user account is not here, then it has already been removed when deleted in step 1. Go to step 9.
7. To Backup the Registry SID Key -
WARNING: You should backup this SID key to be safe in case you delete the wrong one in step 8 below.
A) Right click on the SID key, and click Export.
B) Type in a name and save the REG file to a safe location. 
NOTE: This is your backup. To Restore the Backup, right click on the REG backup file and click Merge.

C) Continue on to step 8.
SID_Reg.jpg

8. To Delete the Registry SID Key -
A) Right click on the SID key, and click Delete. (See screenshot above)
B) Click Yes to confirm deletion. (See screenshot below)
Confirm.jpg

9. Close regedit.
10. Now, just create a new normal Administrator account.
NOTE: See: How to Create a New User Account in Vista

11. Restart the computer, and logon to your new account.

Good Luck.

Live, Love, Laugh.

Posted on Sep 11, 2008

  • 7 Answers

SOURCE: CAN'T LOGON ....SAYING .....THE USER PROFILE SERVICE service failed the logon .user profile cannot be loaded ...never had problem before ...normally type in password and it loads ..

this may be a corrupted file for taht particular user thats causing the problem why cant you try opening the other user profiles or if you cant access that too then try turning on your pc and when the list of user profiles appear press ctrl+alt+delete key in and order but you should keep allthree keys down like how you would keep the shift button down while typing an upper case....now when you press all three down a small dialogue box will appear requesting username and password in the username box type administrator and click login no password required after it logs in create a new profile from the control panel but don't use this user profile again because if this gets corrupted then you would have to format your computer.....formating it will delete all the data stored on your pc.....

Posted on May 16, 2009

  • 41 Answers

SOURCE: i'm trying to get to my desktop, and when i click

Seems to be a common problem on Vista 64

But the directions seem to be long and drawn out so it is much easier to send you to the url than to copy and paste it here.
Good Luck

http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html

Posted on Nov 09, 2009

  • 2219 Answers

SOURCE: my acer when I log on says user profile service

use F8 and go into sfae mode, this will load a default profile and will allow you to add a new user (to create a new profile).
Then you can logon in using the new profile.

Posted on Apr 11, 2010

  • 244 Answers

SOURCE: user profile service failed the logon, user

Restart, and press the F8 key.
This way you'll access the SAFE MODE.
Click on the ADMINISTRATOR account.
Usually there will be no password, so you can get to the Desktop, and erase your user password.
Then simply reboot and let it complete the cycle.

Don't forget to rate this answer if it helps

Posted on Sep 17, 2010

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