Question about Dyson DC25 All Floors Bagless Upright Vacuum

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Handle wont go to upright position

Handle on DC25 wont go back into upright position. red pedal seems to be stuck

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  • Anonymous Mar 31, 2014

    dc25 base will not stay in locked position

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  • 83 Answers

The red pedal has slipped out of position. On both ends of the red pedal you'll see metal rods (the axel of the pedal). On one side you'll see the metal rod sits into a long groove, on the other side you'll see the metal rod sits into a round hole. They both have to be in the long grooves so you have to reposition the rod that's into the round hole by pulling it out and sliding it back into the long groove above the round hole. You'll now be able to bring the handle up and lock the machine back into the upright position.

Posted on Jul 30, 2009

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  • 9 Answers

Check your spring on the pedal. Or a piece of plastic on the red pedal has broken and falling off. Good luck Ed.

Posted on Jun 18, 2009

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1 Answer

Dyson DC 25 power shuts off in upright position


To clarify, do you mean the suction and brush motion shut off in the upright position, or that the entire unit shuts off?

If the latter, most Dyson uprights shut off the brush unit in the full upright position and shunt the suction into the handle for use with the accessories. There is also an on/off for the brush, next to the main power button for the DC25. If it's off ( or stuck that way), no brush motion. The manual also notes, 'for use, turn on power and click the foot pedal in back to recline the unit.' (Link to manual here:
http://www.dyson.com/medialibrary/files/dyson/support/downloads/uk/floorcare/manuals/DC25_Manual.pdf See Page 8). The
'High Reach Cleaning' section also notes that the brush bar won't rotate when the vacuum is in the full upright position.

If you are completely losing power, the manual notes that the unit will shut off if the bar is jammed, or if there is a significant line blockage that makes the motor overheat. If this is happening, check the accessory line in the handle for blockage.

Good Luck :-)

Jul 11, 2014 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson DC25. Cannot return handle to upright position.


Hi Anthony, it's Jack at Dyson.

It sounds like your DC25's stabiliser pedal may need realigning. This is simple to do by following the steps shown in the video attached.

If you'd like further guidance after giving this a try, you can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 16, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

My dyson won't go back into the upright position after hovering, seems to be stuck in the working position.


Hi Diane, it's Jack at Dyson.

It sounds like your stabiliser pedal needs to be realigned. This is simple to do - please take a look at the video I've attached.

I'm confident this will resolve the issue, but if you would like further advice after you've given this a try, please email me directly at askdysonUK@dyson.co.uk and I'll be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 25, 2013 | Dyson DC25 All Floors Bagless Upright...

2 Answers

My dyson dc25 won't lock in the upright position


The DC25 Animal has a design flaw where part of the Duct Assembly (main part of the vacuum) where the Red lock bar goes over breaks off the Duct Assembly and it causes the DC25 to not be able to stand up normally. There is a short Youtube video describing this flaw.

Unfortunately, you can repair this except by replacing the entire duct assembly.

Dec 21, 2012 | Dyson DC25 All Floors Bagless Upright...

1 Answer

My Dyson Animal is stuck in a not down but not upright position either. The red release lever is stuck and wont move either?


Hi Tina,

I'm sorry to hear you're having difficulties with your DC25. From what you've described, it sounds as if the stabiliser pedal has become misaligned. This is simple to correct - please follow the steps shown in the video below.

If you have any further queries about using or maintaining your Dyson, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


Nov 13, 2011 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Dear sirs, I have a Dyson DC25 and a DC24 (small one),both very new. On both of them it seems to be very difficult to release the upright into using position using the red foot release bar to bring it...


Hi there,

Sorry to hear you're having difficulty with your Dyson cleaners. In both cases, you should be able to recline the cleaners easily into the vacuuming position by depressing the stabiliser pedal and lowering the handle. As you do this, the stabiliser should retract automatically.

If you're concerned that your cleaners don't seem to be doing this correctly, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Aug 21, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

My DC-25 will not return to the upright position. I emailed Dyson support and the response was: "The DC25 stabilizer wheels will not lock into position if the “spokes” on the red pedal are not seated...


It sounds like the undercarriage unit has failed. It is a common problem on ball models. The DC25 is a recent model so would still be under Dyson's 5 year guarantee. Get them out to it.

Jan 17, 2011 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Hi, pressing the big red foot button on the dc25 lowers the cleaner to the working position,but it wont stand up again. would appreciate some help. thanks. TC


sounds like the ball cradle is worn out, the springs are too stretched to pull the handle release pedal back into place. you can do one of two things, replace the cradle assy, or just lift the red pedal up when you raise the handle

Feb 27, 2010 | Dyson DC25 All Floors Bagless Upright...

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