Question about HP Photosmart 3310 Printer

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Print jobs in queue for printer, but not printing

My daughter 1000 miles away has this problem: She was printing from her laptop to her printer when the color ink ran out. She replaced the color ink cartridge and the printer no longer prints. She took out the cartridge and put it back in. She purged the print jobs and resent them. She turned off the printer, restarted the laptop; tried again several days later. The copier function works. She doesn't know if the scanner connection to the laptop works.
Do you have any suggestions of what she can try to get the printer to work again?
Thanks

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  • 33 Answers

Hi there,
" Unplug the printer cable from the computer.
" Unistall the printer drivers from Device manager and also unistall the all the printer appications
" restart the computer
" try to download drivers from the website
" after installing drivers and software it will ask you to connect the printer.
" then you can connect the printer and and try to Print the test page.

Thanks

Thiru

Posted on Jun 17, 2009

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