Question about Creative Labs ZEN SLEEK MP3 Player
I've been having problems with my Zen Sleek freezing up, so I went to Creative's website for troubleshooting. I followed the recommendations to copy all songs to my computer, and then format the MP3 player. I also ran the "clean up" in the recovery mode for good measure. I figure it might have been a firmware problem too, so I downloaded a new firmware from Creative, and removed it from my Sleek (probably a bad idea).
Now, when I try to run the firmware program, it says that my Zen Sleek is not plugged in, even though it is. My computer recognizes that it is plugged in, but the firmware program does not. Please help! I can't live without my music!
Is it possible to try another computer or laptop?
Posted on Dec 05, 2007
This is what I found. Windows Media Player 11 messes it up. All you have to do is uninstall anything Windows Media Player 11 and then run the firmware upgrader. It's some sort of but. You can reinstall WMP when your done installing the firmware. I found it on the creative forum.
Posted on Jan 16, 2008
Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable
please mark the post with a fixya
Posted on Feb 19, 2008
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