Question about E-Mu 1616M Sound Card

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E-MU 1616. Problem installing drivers

"Setup is unable to detect a supported product on your system. Please ensure your product is properly installed before running this setup program."

This is the message i get when i try to install the drivers to my PCI, E-MU 1616 soundcard. I've tried with the CD that was in the box with the soundcard, and i've tried other drivers from E-MUs homepage. The same error message keeps occuring, regardless of the driver package.

If i look at the device manager, the card succesfully identifies itself, as in BIOS, so it seems that is not the problem.

I am running windows XP proffessional 5.1 on a HP (compaq) dc7600.
Could this be the problem? The emu hompegae states the minimum requirements: Microsoft® Windows® XP (SP 2) or Windows XP x64. Is this why i can't get it to work, because SP2 is needed, and i am running SP1, or could there be something else?

I would really appreciate some help or valuable input on this matter.


Posted by on

  • s_karlsson19 Jun 17, 2009

    I'm sorry. I do have service pack 3, according to system properties. I got it all mixed up by looking at the information provided by dxdiag.

    system properties: Microsoft windows XP professional, version 2002, service pack 3

    Dxdiag: Microsoft windows XP professional (5.1, build 2600)

    Thank you


  • s_karlsson19 Jun 18, 2009

    I figured that wasn't the problem. My computer is relatively new, and as i understand, allmost all computers manufactured after 1995 have PCI 2.1-slots?

    some computer specs:

    • Intel Pentium 4, 3,2 GHz

    • Direct x 9.0c

    • 2566 MB RAM

    maybe this link will help



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"I am running windows XP proffessional 5.1 on a HP (compaq) dc7600.
Could this be the problem?"

It could be. Bring up your system properties box (Windows key + Pause/Break key). Is that the version shown at the top right on the GENERAL tab?

Is there some reason you have not installed service pack 2 or 3? Of course if you're running an illegal copy of Windows you can't, but I mean any legitimate reason? If we can eliminate the problem with installing the latest service packs we can move forward.

Posted on Jun 17, 2009

  • Dick
    Dick Jun 18, 2009

    I notice one of the requirements is "PCI 2.1 compliant slot for E-MU 1010 PCI card", tell me about the computer you're installing this in.

  • Dick
    Dick Jun 18, 2009

    Do you get the same error in every PCI slot? Do you have other PCI devices installed? What did Creative/EMU tech support have to say about it?



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