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My computer keeps knocking me off line - Computers & Internet

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  • scrinklaw Jun 17, 2009

    Thank you for your help, I am using a broadband 1.5 connection, My computer uses Vista (which I don't like at all). I have Internet Explorer. I don't have to be doing any thing and my internet displays a message that it is trying to connect to the internet again. It will do this every few minuets (like 6 times in an hour) and it disrupts any thing I am doing on my computer. I talked to my internet provider and spent 45 minuets with the tech. His finial decision was that it is my operating system

  • scrinklaw Jun 17, 2009

    My router is a Westell Wireless Router Model 327w and is connected by eathernet cable. I ran the speed test and got a down load speed of 341kbps and up load speed of 229 kbps

  • scrinklaw Jun 17, 2009

    I have to go to work now but I will be back about 3 pm MST. If you post a solution between now and then I will get back to you later. Susan

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I'd like to assist. As I understand it, you seem to be browsing the Internet but you may be receiving errors saying something alone the lines of Page Cannot Be Displayed. Is this correct? If not, please clarify.

Also, kindly let me know:

  • Whether you have broadband Internet or dial-up
  • What is your operating system (such as XP, Vista, etc)?
  • What Internet browser you are using (such as Internet Explorer, Firefox, etc)?
  • What you are trying to do when this happens
  • Any error messages displayed
I'll then be able to help you further with this information.

Best regards

nLinked

Posted on Jun 17, 2009

  • Anonymous Jun 17, 2009

    Thank you for your reply.



    This sounds more of a hardware, driver or line issue rather than the operating system. Does your Internet come through USB modem connected to your computer, or via a router? Whichever device it is, please provide the make and model and I'll do my best.



    If you can, also visit this speed test site and click Begin Test. Watch the needle as it conducts the speed test. It should climb to your maximim speed and stay there. If so, let me know the results. If it fluctuates very badly, let me know.



    I look forward to your reply.



    With regards



    nLinked

  • Anonymous Jun 17, 2009

    Thank you for providing this information.



    Unfortunately that is a very poor download speed. It can be caused by either a very long (20m+) ADSL line going from your phone socket to your router, or most commonly, by your phone line quality (this is supposed to be your internet service provider's responsibility and you should be able to get them to send over an engineer to have a look.



    Your computer should not disconnect from the Internet so frequently, and everything seems to be to do with the line somewhere.



    Is your Internet a cable service or an ADSL service (ADSL meaning it is going through your phone socket)? If ADSL or any other type of DSL (most likely), does the line going from your router to the phone socket have a microfilter fitted? A microfilter looks like this.



    Hope to hear from you.



    Best regards



    nLinked

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