Question about Konica Minolta bizhub 350 All-In-One Laser Printer

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Printer status offline

We all print to our Konica c353 via our network. The status says offline. Obviously, i need to change that to online. We cannot figure out how to do that, and believe it or not, we're not completely computer illiterate. Even our i.t. guy can't figure it out. Can you help us? We need to get printing again asap.
Thanks
P.S. the other functions (fax, scan) work, and the port lights (where the network cable plugs into the machine) are green (one solid, one blinking)

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Went to Printer Properties and went to Configure tab, selected Acquire Settings and selected "Specify IP Address or Printer Name" (I entered the printer IP) and click OK. I am able to click the Acquire Device Information. Printer went ONLINE afterwards.

Posted on Mar 11, 2015

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It sounds like the print driver is not playing nice. Try removing the printer and uninstalling the driver from the DRIVERS TAB found in the PRINT SERVER PROPERTIES menu. Then reinstall the printer using OLDEST drivers (version 1.0) usually on cd that came with the unit.

Posted on Jun 17, 2009

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