Question about Dell A960 All-In-One InkJet Printer

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Scan to email does not work dell a960. it will copy, print but the scan does not work all of a sudden. It doesn't work thru the feeder or just by placing the paper on the glass. It will not scan to a file either.

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Well scan to email or file depends on the setting your putting if its right or wrong, the machine should be hooked to network and has ip address, browse the ip address of the machine and setup the information, and try it.

Posted on Jun 17, 2009

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Posted on Jan 02, 2017

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Janson; does this problem only occur if you're doing copying via the auto feeder, or also if you lay the paper in manually? The auto feeder uses a small glass opening to the front (or left) of the main flatbed scan area; if there is an issue with that area letting in light, an all black page would result. If you get all black with either type of scan, but regular printing still works, then you may have a dead scan element. Try scanning something to your computer or to an email account to see if normal scanning still works.

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JTuohey

I had the same problem and just successfully repaired. Uninstall driver and reinstall. Worked perfectly!! Good Luck!!

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