Question about Kenmore 96422 / 96424 / 96429 Electric Kitchen Range
I talked to Sears Customer Service (who seemed to have heard of the problem) and they gave me Kenmore's number. The
There is no recall for the oven, but the person on the phone told me there was a design enhancement / adjustment that would stop the condensation on the back panel. The person I spoke with at Kenmore said there was a related product bulletin SF22-727 (for model 79095412102), but that that was only available to the technicians.
However, once the back panel is melted/yellow -then I think it needs replacing and I think that part costs about 100 in addition to the design adjustment.
I decided it was cheaper to buy a newer (used) oven than have the vent fixed/panel replaced.
Posted on Mar 19, 2008
I don't have a solution, but I can tell you that I bought a Kenmore stove in 2007 and the back panel above vent turned yellow and I could not get stain out. Techician came in and looked at it and agreed to change back panel, but told us he would be back in a few months as he pretty well is busy changing these before warranty goes off. We refused to have this happen so returned stove to Sears after much controversy. We ended up buying a different make of stove. I figured Kenmore would rectify problem and perhaps Sears would not sell this stove as they admitted to the problem. In 2009 I again purchased a Kenmore stove for my daughter as a gift to her moving into new home. No one at Sears told me there might be a problem with this stove. Sure enough we now have another stove with a yellow stain on control panel. Sears will do nothing but go through the whole thing of having technician come in etc. etc. When I asked why they didn't warn me as I had already had problem two years ago. My answer was If I told you and my manager heard me I would get fired. Thanks Sears for your honesty!!!!!!!!
Posted on Mar 06, 2010
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Posted on Jan 02, 2017
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