Question about Brother IntelliFAX 2800 Laser Fax

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Our Brother intellifax 2800 won't receive some faxes

Our 2800 receives faxes from everyone except the Medicaid IronPort program. This is a new secure program they have been using in the past few months. If they fax manually we recieve the fax and of course we receive every advertising fax out there.LOL. Can you think of anything that we can set or reset to make these IronPort faxes work? They are extremely important to our business.

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Not entirely positive but it looks like you need to enable "polling" on your machine. I think it's a way to ensure they don't send out personal medical info to a wrong number by mistake. If polling is enabled, they've already determined that your machine is expecting a call from theirs.
To enable polling on your machine:

  1. Press Menu/Set 217
  2. Use Up/down arrow to turn on polling
  3. Enter the fax number you're polling
  4. Press Fax Start to dial that number
  5. Press Menu/Set
I hope this works for you. All the best!
Greg

Posted on Jun 17, 2009

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