Your issue is as follows:
"the dryer works but there is no heat to dry the clothes. model no/stock no- 86983100-69831 kenmore ultra fabric care soft heat dryers"
Based on the information provided above, I am unable to provide a positive solution to your issue. Your model number is invalid. I have provided some common solutions to help guide you in your search.
Following this link, http://www.repairclinic.com/SmartSearch/SmartSearch.aspx, provides valuable D.I.Y. safety information on the make and model number of your appliance. In order to access your product information, you will need to enter the model number stamped on the manufacturers product information data tag, located on the unit, and not in the User’s Manual.
Note: A volt-ohm meter is beneficial in performing electrical tests.
This information is for an electric, generic model dryer only!
My Solution is:
If your dryer doesn't heat, check these:
Temperature Switch; make sure a positive heat selection has been made, if still no heat, then check these:
Power from the houseHeating elementThermal fuseWiring
Power from the house
Check to see whether there's power getting to the dryer. Is it plugged in? Check for blown fuses or tripped circuit breakers--your dryer uses two fuses or circuit breakers. The dryer could tumble but not heat if only one of the two fuses is blown. If you have circuit breakers, one of the two circuit breakers can trip, even if the two for the dryer are connected.
Often a dryer heating element burns out, but doesn't trip the circuit breaker or blow a fuse. The heating element is simply a long coil of special wire. You can check it for continuity with an ohm meter. No continuity means the element is bad and you need to replace it--electric heating elements aren't repairable.
On many dryers, there's a thermal fuse mounted to the exhaust duct inside the back cover panel. The fuse--which is about an inch long--is usually embedded in black resin and mounted in a white plastic housing. If the fuse has blown, you need to replace it. (You can't re-set it.)
A common problem is for the main wiring connection from the house, at the dryer, to burn and break its connection. Because the dryer can still tumble with partial power, the connection may be only partially defective. You may need to replace both the power cord to the dryer and the terminal block inside the dryer that the wire is attached to.
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Dave E. (Illeagle)
"Your satisfaction is my personal reward"