Question about Avaya Definity 6408D Corded Phone

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Avaya answering machine does not pickup. it just rings and rings. how do i program my system?

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Is this an answering machine or a voicemail system on a business phone system?

Posted on Jun 18, 2009

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Posted on Jan 02, 2017

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How to pick the call from other extensions


I have downloaded several manuals for the Avaya by searching online, some are good basic user guides and some very technical. You can pick up a call in several different ways - here is a copy from the manual on call pick ups:

2.2.2 Call Pickup
If you hear another phone ringing, there are a number of ways that you can answer the call if you know the user, group
or line being called.

1.If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing the
button which the call is on.
2.Press an idle Intercom or Call Appearance button.
· To pickup a call ringing at a particular extension:
Dial 6 followed by the extension number at which the call is ringing or parked.
· To pickup the longest waiting call in a pickup group:
Dial 66 followed by the pickup group number (1 to 4).
· To pickup the call ringing on a particular line:
Dial 68 followed by the two digit line number.
3. You can continue the call handsfree or switch to using the handset or headset (press the HEADSET button).

To Create a Call Pickup Button (ETR 18D/ETR 34D Phone)
1.At the phone press Feature 00.
2.Program Extension: is shown on the display.
3.Press the button that you want to edit or enter a number between 03 to 80 to select a button. The current setting
of the button is displayed.
4.Press the first intercom or call appearance button.
5.Dial 6 followed by the target extension number.
6.The button function is changed to Call Pickup followed by the target extension number.
· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then
placing it back in the cradle.

To Use a Call Pickup Button
1.Press the Call Pickup programmed button

May 29, 2014 | Avaya Corded Phone avaparp18d

1 Answer

When adding doorphone to Avaya Partner system, phones ring once and then system answers.


Did you program teh phone as a door phone 1 or 2? Then you will need to program the phones you want to ring itnto teh Doorphone 1 or 2 ring group.

Feb 04, 2011 | Avaya Lands Phones

1 Answer

We had a power outage, and when power was restored, the phones(Avaya Partner 18D) are on automatic answer. How do I restore it for a manual answer for the first several rings then if no one picks up it...


IS the system time/date correct?
Chances are that the voicemail is picing up and "Transferring call" to the operator (Ext 10)
The system will need to be re-programmed from scratch.

Aug 20, 2010 | Avaya Corded Phone avaparp18d

1 Answer

Turn off caller id


Unfortunatly the only way to do it is to take line access off that phone and have a button call pickup to access ringing line. In this scenario extension wont ring Reffer to programming manual on support/avaya.com Cheers

Jun 10, 2009 | Avaya Corded Phone avaparp18d

1 Answer

VOICEMAIL


This is all programmed in the phone system settings. Your phone can be used on different Avaya phone systems (AT&T, Lucent is Avaya now) and you can also have different voice mail systems. They all program differently.

Sounds like your phone port is not programmed to use voice mail. You can have your phone port programmed to do many different things if nobody answers. Mostly you have the call transfered to another station after so many rings. That other station (extension) could be the operator, a calling group, a voice mail box, etc... Some systems allow you to change the number of rings on a per-phone basis, others only have one no-answer timer for all calls.

You can get all the manuals from www.avaya.com for free but you need to know which system and version you have first. Programming can get very complicated and you may find it easier to hire a local phone installation company that is familiar with your system to do the changes for you.

Jan 28, 2008 | Lucent Legend MLX-28D Corded Phone

1 Answer

Ringer for Lucent Partner18D


Are you trying to change if it rings or how it sounds when it rings?

The phone you have (Partner 18D) can be used on several different Avaya phone systems that all program differently. To change when it rings, this would need to done in the system programming (not the phone) All the manuals are avaialble on Avaya's web site but you need to know which system you have before you can start searching. www.avaya.com

Nov 26, 2007 | Lands Phones

1 Answer

Phone Doesn't Ring Long Enough Before Going To VM


The phone you have can be used on different Avaya phone systems that program differently. It is certainly something that can be changed but you would need to know which system you have first. There is a call-forward no answer timer that send the call to another station or voice mail box etc.. after so many seconds. That is what needs to be changed.

All the manuals are available at www.avaya.com but again, you would need to know which system you have before looking for the manual.

Nov 15, 2007 | Lucent PARTNER18 Corded Phone

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