Question about Plantronics Voyager 500A Deskphone Adapter for Voyager Series Bluetooth Headset [ Pla... Headset

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Voyager 500A - no dial tone in ear

When I have the earpiece in annd it has a flashing blue light, the base unit shows a solid blue light on top and a solid red light on the left (facing the base unit). When I lift my headset I can hear a dialtone in it but I cannot hear anything in the headset. Can anyone help and thank you!

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 32 Answers

SOURCE: PL-CS55 headset lifts receiver but only get buzzing sound in

Try a system reset:
1. Lift the headset off of the charging cradle (the base).  Make sure the headset is turned off.  The green light on the base won't be on if the headset is turned off. 2. Hold down the call answer button on the headset at the same time as mute button.  The mute button is found on the little black wheel on the top of the headset.  Use the tip of your finger to push it straight in. 3. Hold both buttons until you see a green light on the headset flash.  It will be right below your thumb.  Hold both buttons until the green light flashes for a series of 2 flashes.  Then let go of both buttons. 4. Put the headset back on the charging cradle and wait 30 seconds.  Lift it back off and try again. 5. If this doesn't work repeat the process once more or try a resubscription.
Resubscription procedure:
1. Put the headset back onto the charging cradle.  Make sure the red light on the base is on and the yellow light is flashing. 2. On the back of the base there are two buttons for the microphone adjustment that can be pressed down.  Press both of those down until the red light and yellow light on the front of the base start flashing. 3. While the headset is still on the charging cradle press and hold the mute button until the red light on the base goes solid, and the yellow light stays flashing. 4. Unplug the power to the base and then plug it back in. 5. Wait 20 seconds and try.

Posted on May 22, 2009

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  • 5 Answers

SOURCE: Plantronics voyager 500a ~ Trying

http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/std_adp.php?p_faqid=8165&p_created=1128461658

Posted on Jan 06, 2011

  • 5 Answers

SOURCE: I have half a dozen

http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/std_adp.php?p_faqid=8165&p_created=1128461658

I was searching for this today and happened to find the above on the plantronics website. It definitely frustrated me till I found out about how to put the base in pairing mode.

Posted on Jan 07, 2011

  • 5 Answers

SOURCE: Plantronics Voyager 500a Bluetooth Headset

Try re-syncing the headset to the base unit:

http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/std_adp.php?p_faqid=8165&p_created=1128461658

Posted on Jan 07, 2011

wb91
  • 126 Answers

SOURCE: Plantronics Voyager 500a bluetooth system.

The beeps mean it needs to be repaired or resubscribed.

http://www.headsetsdirect.com/pdf/Voyager%20510S%20Bluetooth%20Headset%20System%20pairing.pdf

If you are using a Cisco phone you could probably plug the headset base into the phone. If it is not you will still need your lifter.

Good luck from Headsets Direct - 800-914-7996.

Posted on Aug 18, 2011

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1 Answer

I can't get the blue light to come on top of the base. The red lught keeps flashing and the amber light is lit. Plantronics 500a headset


The Plantronics 500A is the base for the 510S system, the headset may need to be re-paired to the base unit to make sure that it has a strong link or connection. Here are the links below for the pairing instructions, and also the user guide.

http://www.headsetsdirect.com/pdf/Voyager%20510S%20Bluetooth%20Headset%20System%20pairing.pdf

http://www.headsetsdirect.com/pdf/510_print_en.pdf

Good luck from Headsets Direct - 800-914-7996.

Aug 23, 2011 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

I lost my ear piece for my Plantronics Voyager 500A so I am trying to pair a new earpiece. How do I do this?


1. On the base, press and hold both speak volume fine adjust buttons until the blue talk/on line indicator light and red power indicator light (on the front of unit) start to flash.
2. On the headset, press and hold the listen volume adjust + button and call control button until the status indicator flashes red and blue.
3. Pairing is complete when the talk/on line indicator on base illuminates solidly, and the status indicator light on headset flashes blue.

Important: Make sure your headset is not connected to any other Bluetooth device when attempting to pair.

Good luck from Headsets Direct!

Jul 13, 2011 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Can sync earpiece to base. Please help.


Here are the pairing instructions for your Plantronics Voyager 500A base:
On the base, press and hold both speak volume fine adjust buttons until the blue talk/on line indicator light and red power indicator light start to flash.
Now put the headset into paring mode that you will be using with the base.
Pairing is complete when the talk/on line indicator on base illuminates solidly.
Here is the link to the 500A user guide:

Plantronics Voyager 510S User's Guide


Good luck from Headsets Direct!

Jun 20, 2011 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

The red light and blue light in on permanently. The earpiece has been charged all night but when I push the earpiece to sync, the blue light on top of the base doesn't flash therefore no connection. Please...


Unplug the AC power from the Plantronics 500A base, leave it unplugged at least overnight if possible, no lights should be illuminated on the base. Then plug the power back in, charge the headset, and try re-pairing the headset to the Plantronics 500A base unit. Here is the link for the pairing instructions:

Plantronics Voyager 500A User's Guide

Good luck from Headsets Direct!

Apr 02, 2011 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Headset not working. red light on base is flashing and yellow light is static; no blue light


It sounds like the headset may have lost connection with the base, try re-pairing the headset to the Plantronics 500A base unit. Here is the link for the pairing instructions:

Plantronics 500A Pairing Instructions

Good luck from Headsets Direct!

Feb 09, 2011 | Plantronics Voyager 500A Deskphone Adapter...

2 Answers

Have a 500 plantronics wireless headset/base, which are connected to either a meridian 2616 or 3903/04 and not able to get the dial tone on the headset (all cables are connected / move frecuency in the...


The Plantronics 500A base should be plugged into the handset receiver jack on the phone, not the headset jack. It could be that the headset needs to be re-paired to the base unit, or the lifter is worn out (if using one). If you manually remove the handset receiver from the phone, and you power on and activate the headset, does sound come through ? If so, it may be the lifter. Here is a link for the 510S / 500A user guide to troubleshoot, and also a link for the pairing instructions.

Plantronics Voyager 510S User's Guide

Plantronics Voyager 510S Pairing Guide

Good luck from Headsets Direct!

Aug 01, 2010 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Plantronics Voyager 500a Bluetooth Headset


Try re-syncing the headset to the base unit:

http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/std_adp.php?p_faqid=8165&p_created=1128461658

Jun 22, 2010 | Plantronics Voyager 500A Deskphone Adapter...

2 Answers

Ear piece does not work. Station top light does not come on


The 500A base station is definitely compatible with the 510 earpiece. If the earpiece is turned off or unpaired the base station's red power light will be flashing. If the earpiece is already off, try turning it on by holding down the little black button on top. The base station will automatically try to find the earpiece and the blue light on top of the base will come on. If the earpiece is already on (slow flashing blue light on the mic boom) turn it off and back on again and wait for the base to find it.

Nov 10, 2008 | Plantronics - Bluetooth Headset Plus Base...

1 Answer

Plantronics voyager 510 headset


Make sure the headpiece is charged. Turn the headpiece off by pressing the little black button on top of the earpiece and holding for about 5 seconds. Turn the earpiece back on again the same way. You should have a slow flashing blue light on the mic boom. The base station will now try to find the earpiece and within about 20 seconds the red light on the base should be steady and blue light on top should be on.
If this doesn't work you may need to manually pair the earpiece to the base by pressing and holding the Listen Volume Adjust + Button and headset Call Control Button on the earpiece until the light on the mic boom flashes red and blue repeatedly. As above, the base station will now try to find the earpiece and within about 20 seconds the red light on the base should be steady and blue light on top should be on.

Nov 05, 2008 | Plantronics - Bluetooth Headset Plus Base...

4 Answers

Plantronics voyager 500a


With these units, if the earpiece battery is allowed to run down, it will switch off. When the earpiece turns off the base station starts to search for it, which is indicated by the flashing red power light. Also the blue light on the top of the base will turn off. The first step, which you have already done, is to charge the earpiece. Next, hold down the little black button that is on top of the earpiece for about 5 seconds. You should get a slow flashing blue light on the mic boom. Wait for about 10-20 seconds and the base should automatically find the earpiece. The red power light on the base will be steady and the blue light on top of the base will come on.

Sep 12, 2008 | Plantronics Voyager 500A Deskphone Adapter...

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