Question about Plantronics Voyager 500A Deskphone Adapter for Voyager Series Bluetooth Headset [ Pla... Headset
When I have the earpiece in annd it has a flashing blue light, the base unit shows a solid blue light on top and a solid red light on the left (facing the base unit). When I lift my headset I can hear a dialtone in it but I cannot hear anything in the headset. Can anyone help and thank you!
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Posted on Jan 02, 2017
Try a system reset:
1. Lift the headset off of the charging cradle (the base). Make sure the headset is turned off. The green light on the base won't be on if the headset is turned off. 2. Hold down the call answer button on the headset at the same time as mute button. The mute button is found on the little black wheel on the top of the headset. Use the tip of your finger to push it straight in. 3. Hold both buttons until you see a green light on the headset flash. It will be right below your thumb. Hold both buttons until the green light flashes for a series of 2 flashes. Then let go of both buttons. 4. Put the headset back on the charging cradle and wait 30 seconds. Lift it back off and try again. 5. If this doesn't work repeat the process once more or try a resubscription.
1. Put the headset back onto the charging cradle. Make sure the red light on the base is on and the yellow light is flashing. 2. On the back of the base there are two buttons for the microphone adjustment that can be pressed down. Press both of those down until the red light and yellow light on the front of the base start flashing. 3. While the headset is still on the charging cradle press and hold the mute button until the red light on the base goes solid, and the yellow light stays flashing. 4. Unplug the power to the base and then plug it back in. 5. Wait 20 seconds and try.
Posted on May 22, 2009
SOURCE: I have half a dozen
I was searching for this today and happened to find the above on the plantronics website. It definitely frustrated me till I found out about how to put the base in pairing mode.
Posted on Jan 07, 2011
Try re-syncing the headset to the base unit:
Posted on Jan 07, 2011
The beeps mean it needs to be repaired or resubscribed.
If you are using a Cisco phone you could probably plug the headset base into the phone. If it is not you will still need your lifter.
Good luck from Headsets Direct - 800-914-7996.
Posted on Aug 18, 2011
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