Question about HP Officejet Pro L7680 All-In-One Printer

1 Answer

Carriage Jam. I had a paper jam and removed all papers, however it now says that the carriage is jammed, however, it does move freely when I turn the machine off and back on again.

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  • wintert May 11, 2010

    Did you try to reset the printer?

    unplug the power cable and before connecting it back try to:

    Full Reset - # and 9 keys while

    Semi-full reset - # and 6 keys

    Partial Reset - # and 3

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  • Expert
  • 71 Answers

Try to remove and reinstall the Ink cartridges. Be sure it's lock in place on the cartridge holder. If you still see the error, the printer could be faulty. Call HP if the printer is still under warranty to replace it.

Posted on Jun 17, 2009

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1 Answer

Message appears "Paper jam".


Paper jams can be true or false. A false paper jam occurs when the error message displays, but no jammed paper is in the product. The following solutions apply to both true and false paper jam errors.

Print a self-test report Use the following steps to print a self-test report.
  1. Load plain white paper in the input tray.
  2. Press Setup , and then press 2 . The Print Report menu displays.
  3. Press 1 to select and print a Self-Test Report
Solution one: Clear the paper jam Step one: Remove loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray.

Step two: Clear the jam from the back of the All-in-One
  1. Figure 2: Remove the rear access doorc01562020.gif
  2. Gently pull any jammed paper out of the rollers inside the product.
  3. Carefully remove any scraps of paper that are still stuck in the product.
  4. Reattach the rear access door. Insert the two posts on the right side of the door into the holes on the product, and then push the door in until it snaps into place.
  5. Reconnect the power cord to the back of the product, and then press the Power button (c01602202.gif ) to turn on the product.
Step three: Clear the jam from the front of the All-in-One Follow these steps to remove the paper jam from the front of the product.
  1. Without opening the cartridge access door, check the tray for jammed paper that you cannot remove from the back.
  2. If you see jammed paper, gently pull it out.
Step four: Print a self-test report
  • If the issue persists , continue with the next solution.
Solution two: Make sure that the carriage can move freely Follow these steps to make sure that the carriage can move freely. Step one: Check the paper path
  1. Check for any paper or object that might be stopping the carriage. Figure 4: Example of paper stuck in cartridge access areac01950807.gif
  2. Remove any paper or objects you find.
  3. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle , move the carriage to the right.
  4. Remove any paper or obstructions found.
  5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the righ
Step two: Print a self-test report
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Solution three: Clean the rollers and the rear access door Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers inside the product. Step one: Clean the rollers
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it. Figure 6: Remove the rear access doorc01562020.gif
  4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  5. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup. Figure 7: Rotate the paper feed rollersc00212278.jpg
  6. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
  7. Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
  8. Replace the rear access door. Insert the two posts on the right of the door into the holes on the product, and then push the door in until it snaps into place.
Solution four: Service the product

Aug 08, 2011 | HP PSC 1610 All-In-One InkJet Printer

Tip

Carriage Jam Error on HP Printer There is nothing much to do if you get a...


Carriage Jam Error on HP Printer

There is nothing much to do if you get a Carriage Jam error. We can give a try to solve it ( Usually carriage jam error results in Hardware failure )

Follow the instructions below to resolve Carriage Jam issue.
  1. Turn off the printer.
  2. Open the rear access door ( or duplexer )
  3. Check for any bits of paper stuck, if so, remove them.
  4. Open the front access door where you see the cartridges. Check for any paper pieces, if so, remove them.
  5. Move the carriage manually 5-6 times from left to right.The carriage should move freely. ( Do not apply force )
  6. If the Carriage does not move freely, try to remove the cartridges and close the rear and front access door.
  7. Power on the printer and it will prompt you for missing cartridges.
  8. Install the Cartridges.If it does not prompt you for cartridges missing, you will find Carriage Jam Error on the screen
  9. This indicates the printer is faulty and needs repair

In any condition if you are not able to fix the issue, Contact HP ( 1-800-474-6836 ) If the printer is In-Warranty please contact HP for replacement. HP may charge for repair for Out of Warranty printer

Regards,Ron


Please rate this solution if it resolved your problem

on May 20, 2011 | Office Equipment & Supplies

1 Answer

My hp laserjet 2430 keeps showing paper jam on tray 2 but no paper jam there. I have to press the ok button always to proceed. what could be the problem


Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Step two: Clear the paper jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  • Press the Power button (c01602202.gif ) to turn on the product.
  • Disconnect the power cord from the rear of the product.

    Remove the rear access door. Press in the release tab on the rear access door, and then pull the door away from the product. Figure 2: Remove the rear access doorc00909313.gif
  • Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  • Check the rollers on the rear access door. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  • Press the Power button (c01602202.gif ) to turn on the product.
  • Open the cartridge door.
    Without turning off the product, disconnect the power cord from the back of the product.
    CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  • Disconnect the power cord from the wall outlet.
  • Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage.
    NOTE: You might need a flashlight to illuminate areas for proper viewing.
  • Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  • Remove all traces of paper or obstructions found.
  • Make sure the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.Close the cartridge door.Reconnect the power cord to the back of the product.Reconnect the power cord to the wall outlet.Press the Power button (c01602202.gif ) to turn on the product.
  • Nov 11, 2010 | HP LaserJet 2430dtn Printer

    1 Answer

    "carriage jam. Open door. Clear carriage jam, then press okay" error keeps repeating... tried everything still no change...


    If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

    Follow the steps for fix HP Printer Carriage Jam

    • Turn off the printer and open it to see where the paper is stuck.
    • Manually move the carriage toward the opposite side.
    • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
    • Reconnect the power cord and turn on the printer.

    Sep 01, 2010 | HP OfficeJet 6210 All-In-One InkJet...

    3 Answers

    My officejet 5610 says "carriage jam. Open Door etc. I can't find a door to the carriage.


    Hi!
    here are some solutions for your carriage jam error.

    1. Clear any jam...remove loose paper.
    2.Clear the jam from the back of the printer
    d5435fe.gif
    turn off the printer...remove the rear access door..
    pull the paper out of the roller and return the rear access door.
    3. Clear the paper jam from the front of the printer..while printer is on.. open the carriage access door..
    17a3196.gif
    disconnect the power cable from the back.. remove the paper output tray.
    6638622.jpg
    look inside the product..check for torn papers..gently pull out the paper from the roller...return the paper output tray and the carriage access door. plug the power corn and turn on..
    4. Make sure the carriages move freely...while the printer is on.. open the carriage access door.
    6d0bf70.gif
    disconnect the power cord from the back..remove the paper output tray...look inside if the carriage is stuck and if there is no papers or object that restrict the carriage to move..return the output tray.. return the carriage access door...
    And lastly after doing this steps try to reset the printer and try to print..

    To reset the printer....press the power button to turn on the printer..disconnect the power cord from the product..disconnect the power cord from the wall outlet.. wait for 15 seconds.. plug the power cord to the wall socket....plug the power cord at the back of the printer.. press the power on of the printer.. try to print the test page...


    Good luck! hope this solve the problem

    Much appreciated if you rate this help.. thanks























    May 23, 2010 | HP Officejet 5610 All-In-One InkJet...

    2 Answers

    Stylus CX9400 Photo Printer: paper jammed inside printer...


    If paper is jammed, a Paper jam message will appear on the control panel display.

    Follow these steps to clear the jam:

    1. Gently pull any jammed paper out of the output tray or sheet feeder.

    2. If the paper is stuck inside, turn off the Epson Stylus CX.

    3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

      alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
    If paper jams inside the Automatic Document Feeder, clear the jam as follows:

    1. Open the Automatic Document Feeder cover and remove any jammed paper.

      pm_paperload_215_er.gif

    2. If necessary, lift the document cover and remove any paper that has jammed inside.

      pm_paperload_216_er.gif

    3. Press OK to clear any messages on the display screen.

    May 18, 2010 | Epson Stylus CX9400 Photo Printer

    2 Answers

    What is a carriage jam


    here are some solutions for your carriage jam error.

    1. Clear any jam...remove loose paper.
    2.Clear the jam from the back of the printer
    clip_image001.gif
    turn off the printer...remove the rear access door..
    pull the paper out of the roller and return the rear access door.
    3. Clear the paper jam from the front of the printer..while printer is on..open the carriage access door..
    clip_image002.gif
    disconnect the power cable from the back.. remove the paper output tray.
    clip_image003.jpg
    look inside the product..check for torn papers..gently pull out the paper fromthe roller...return the paper output tray and the carriage access door. plugthe power corn and turn on..
    4. Make sure the carriages move freely...while the printer is on.. open the carriageaccess door.
    clip_image002.gif
    disconnect the power cord from the back..remove the paper output tray...lookinside if the carriage is stuck and if there is no papers or object that restrictthe carriage to move..return the output tray.. return the carriage accessdoor...
    And lastly after doing this steps try to reset the printer and try to print..

    To reset the printer....press the power button to turn on theprinter..disconnect the power cord from the product..disconnect the power cordfrom the wall outlet.. wait for 15 seconds.. plug the power cord to the wallsocket....plug the power cord at the back of the printer.. press the power onof the printer.. try to print the test page...

    http://www.fixya.com/support/t6088190-hp_7400_displayshttp://www.fixya.com/support/t6088190-hp_7400_displays
    Good luck! hope this solve the problem

    Much appreciated if you rate this help.. thanks

    May 10, 2010 | Office Equipment & Supplies

    1 Answer

    How to Clear carriage jam on HP PSC 1610 Printer? No obvious paper jam visible.


    Dear it's the carriage jam error. so it mean that your carriage is jam not paper. so open the printer where you insert the cartridge. check whether it is jam or what . cartridge carrier is jam kindly turn off the printer and try to move the cartridge head by hand very gently and if seems to be stuck than check for anything which abort him to move freely so than might be anything like dust or else. when you get success in moving the head put some machine lubricant on the rod on which head moves and check it ok.

    Dec 04, 2008 | HP Office Equipment & Supplies

    2 Answers

    Epson 1280 ink carriage making noise and not printing


    hello there. try re-seating the cartridge. Take it out, then put it back in.

    Nov 28, 2008 | Epson Stylus Photo 1280 InkJet Printer

    1 Answer

    Paper jam


    Solution
    Step one: Remove any lose paperRemove any lose paper from the paper tray. CAUTION: Do not remove jammed paper at this stage. Step two: Clear the jam from the back of the product
    1. Remove the paper from the paper tray.
    2. Press the power button (c00636182.gif ) to turn off the product.
    3. Disconnect the product power cord from the electrical outlet.
    4. Remove the rear access door. Press the handle to the right, and then pull out the door.
    5. Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
    6. Replace the rear access door.
    7. Load paper in the paper tray.
    8. Reconnect the product power cord to the electrical outlet.
    9. Press the power button (c00636182.gif ) to turn on the product.
    10. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.
    Step three: Open the top cover and clear the jamIf the paper jam cannot be removed from the back of the product, try to remove it from the front.
    1. Remove the paper from the paper tray.
    2. Press the power button (c00636182.gif ) to turn off the product.
    3. Disconnect the product power cord from the electrical outlet.
    4. Raise the product cover, remove the paper jam from the front of the product, and then lower the cover. CAUTION: Remove the paper jam carefully because it is possible to damage the printer when removing paper from the front.
    5. Load paper in the paper tray.
    6. Reconnect the product power cord to the electrical outlet.
    7. Press the power button (c00636182.gif ) to turn on the product.
    8. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.
    Step four: Make sure that the carriage can move freely
    1. Press the power button (c00636182.gif ) to turn off the product.
    2. Disconnect the power cord from the back of the product.
    3. Raise the cover and try to move the carriage from side to side by hand. 1 - Carriage holding ink cartridges
    4. If the carriage does not move, the product needs to be serviced. If the carriage does move, proceed to the next step.
    5. Make sure that the ink cartridges are locked into the carriage and have not come loose. Make sure that there are no obstructions under or around the carriage to prevent it from moving.
    6. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and to the right.
    7. Close the product cover and reconnect the power cord to the back of the product.
    8. Press the power button (c00636182.gif ) to turn the product on.
    9. Try to print. If the product prints successfully, the issue is resolved. If it does not, proceed to the next step.

    Oct 22, 2008 | HP Office Equipment & Supplies

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