Could not find ATM circuit

May 16, 2009

-   could not find ATM circuit-   TomHighRidge

Jun 30, 2008

-   I have been having lots of issues and have been ping-ponged back and forth between my ISP and Bell Canada. We started having connection issues in the early spring that escalated to the point we couldn't get online and couldn't ignore it anymore. I spent 3 hours between 2 ISP techies only to be told it was my modem (DLink DSL)... and that was after doing a totally useless system restore!! So off I went to my local ISP provider and got another modem (2wire) multi-port DSL modem. We logged on and promptly lost connection. We have since replaced the phone line to the jack, the phone jack in the wall, all of the filters, and even tried the outside jack the phone tech uses to test the line...we keep losing connection. Sometimes not for an hour, sometimes every 15 seconds... no pattern or reason. We had a phone company tech out and he said the line was running "too fast" and lowered our speed from 6008 Kbps to 3000 Kbps and told us that was the problem...that the line couldn't maintain signal and kept dropping out. As soon as he left, we lost connection. We then drilled a hole in the side of the house and put the modem (6ft) telephone line through to connect directly to the phone company test jack, and still lose connection. We had another Bell Canada tech out and he checked the box on the pole, the line, and put our phone # over to a dedicated pair of it's own, and as he was leaving we lost connection. He then came back and said the line was testing fine, it was the ISP's problem. I went into the diagnostics for the 2Wire modem and have rec'd the message about not finding an ATM Circuit. I had no idea what this meant, and called the ISP tech support...explaining EVERYTHING again, and he didn't know what any of the diagnostic stuff meant. So, I searched Google and found out that the ATM circuit is the data transfer technology used to transfer data and it allows both "ends" to speak to each other before information is sent. Not finding a circuit means it can't "talk" between the ends. Further searching told me the ATM circuit is located at the SERVER end which means it is the ISP server that has, or controls the ATM circuit. So, now I am at the point of the chicken or the egg... is it the Bell Canada line that is defunct and can't find what it needs, or is it the ISP end that keeps copping out and the Bell line can't find it? Anyone have any other thoughts solutions? I tried switching back to my other modem (DLink) with no luck... we would get signal but not for very long. I now know more about this stuff than I ever wanted to... why can't I just have an uninterupted life? -   novelideas

May 17, 2008

-   ISP
RE INSTALLED 2WIRE ROUTER
CHECKED ALL CONNECTIONS
RAN DIAGNOSTIC TEST
USED INSTALLATION PROGRAM
STILL THE SAME ANSWER; NO INTERNET;; NO ATM CIRCUIT-   EMILYSPRINGS

Mar 17, 2008

-   Im using 2 wire Router and suddenly for no aprent reason the Internet went off. After running the diagnostic test following problem was found
"Could not find an ATM circuit"
If I use my normal modem then I can use my internet with no difficulties.
Plz help me out-   csmanacuk