Question about HP Photosmart 3310 Printer

1 Answer

3310 is disconnected

All of a sudden, the printer will not communicate with my PC (Dell Dimension DIM4550 running Windows XP).  I have spent 6 hours in "chat" with HP Helpdesk--6 separate sessions and I get the same responses every time.  I have uninstalled/reinstalled the All-In-One software multiple times, uninstalled USB ports, updated USB drivers, tried using a different USB port, tried using a different USB cable, all to no avail.  The USB port shows nothing when I hook up the other end of the cable to the 3310.  I can use the same cable with the same computer port and hook up to another USB device and it is immediately detected.  The 3310 itself also reports that it is not connected "to a network" when I attempt to use the Help button.

I'm beginning to suspect that the USB port in the 3310 has "gone bad"-- is this possible?  Is there a way to diagnose it?

FAX and copy work.  off-line printing works.

I do not have convenient access to another computer to see if the 3310 will work with another computer.
The 3310 was purchased in December 2005.

Thanks very much

Posted by on

  • photomaker Nov 02, 2007

    Thanks, Soulvisitor. You have provided additional insights, but I'm not sure we have a fix. One thing you mentioned was a remote possibility of loss of serial number; when I print a self-test diagnostic page, it includes the correct serial number. Is the main PCB what is being tested in the self-test?



    As far as drivers/software, I think I've tried every possible combination of adding updates, uninstalling and reinstalling, refreshing and updating USB devices, etc. A question is: if the USB port on the computer or hub works correctly with other devices (e.g. an external DVD drive), why would it need a new driver to talk to the 3310? Is the 3310 that special? I've also done several System Restores back to dates when I know for sure that the printer was connected (because I printed a file from the computer)--all of course to no avail.



    I will probably borrow someone's laptop and try connecting the printer just to confirm that it's really a problem with the printer and not my computer. Assuming that it is, how would I go about replacing the PCB? I checked the parts that HP sells and it seems like all they sell for this unit are consumables--do they just expect people to throw out a printer when a hardware component fails? Would I be able to buy a replacement at someplace like Fry's or CompUSA?

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Lets put it this way, if you have a port problem on the usb, the fix would be replace P.C.B. that runs it, and connector if it looked suspect. This would be unecomical to repair.

A new inkjet  printer with new ink and a year warranty without any possible problem is the hassle free fix most economical fix.

Or you can fight with the possibility of driver issue (just dont count the hours), please check that in control panel / devices that your printer has not installed itself as another device, to do this look for any device marked with a ?, if you find one delete it! (that would allow it to identify when connected/disconnected) 
You may have done thatr so disregard if you have

(twas a Stab in dark, installing as another device not even listed under or as a printer has got me a few times )

Yes the port stuffing up is possible but rare. no real check either it does or dont I have consisered it a few times when setting up various machines, but I usally prove myself wrong when I descover my driver/usb signiture problem (it can be very trying at times and I do it everyday).

 I have seen USB ports not work when printers lose serial number info on main p.c.b. and I have had a couple of broken/loose sockets, I see network port/cards fail moreso than USB but really all these cases are so rare compaired to it turning out to be driver/software related

Posted on Nov 01, 2007

  • Soulvisitor
    Soulvisitor Nov 02, 2007

    Hi HP do not carry many parts for HP small inkjets, If they break under warranty they replace them, even if you did get a board it would cost more than the printer sells for and still you would not if it would fix.



    Every printer needs it's own unique printer driver, even if I have two of one model machine and set one up, one cant just plug the other in and expect it to work it would need it own usb port id.



    On my laptop I might have 4 USB sockets but I have 50 usb ports set up to 50 diff printers. If I unplug a usb printer and plug in one that has not been given a unique identifier to my laptop it will not work on any of them untill windows labels a port for it.

    then evertime it is pluged in windows know what it is and what it can do, like I've said sometimes windows will alocate it not as a printer but as another device and do so everytime it sees it



    One must have printer makers correct driver to suit correct windows version to enable a connection.



    Restore will not put drivers as they were once changed nor usb ports.



    Confusing I know.



    New inkjets are cheaper than a set of inks these days, they want you to have a printer so you buy the ink, thats were the $$$ is.



    Repairing inkjets is seldom done out of warranty, I'm too expensive as are parts, I cant fix a printer cheaper than it is to replace. Modern world get used to it



    If machine has any fault that it knows about, it will not go to online status, nor test print.

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