Question about Brother MFC-5890cn Color Flatbed All-In-one Printer

3 Answers

Have the same problem

Printer keeps saying ........Unable to print 36? This printer is owned by me for about 6 months, never had this problem before. Downloaded a bunch of upgrades from Vista with no avail! Please let me know if you have any success, because I'm getting no where. Tried unplugging it several times. Paper also, at times just lays under paper feeder? Hope someone from Brothers reads this.

Jim

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  • Tom
    Tom May 11, 2010

    When it was running OK was it on XP



    If not then go to www.brother.com and get the latest drivers from them



    You may find the site has a disclaimer notice saying that the machine will have problems on Vista



    Good Old "Uncle Bill", nothing Microsoft does is for the good of the end user

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This has nothing to do with printer drivers or O/S. It means the print head is not travelling correctly. Did this happen after a paper jam? If so see my previous post:

Check that there is no paper jammed up on each side of where the print head travels.
Easiest way to do this is to power off/on. While the machine is going through its initial startup listen for when the print head travels along its carriage (from right to left). When you hear it, immediately switch off the power.
Open the main body of the printer and hopefully the print head will be stopped midway, you can then check at each end for any jammed paper.
If this does not solve issue, it will require an engineer.


If you are in the UK, call Brother UK tech support on 0870 830 4000. They will arrange a warranty repair, or pass you on to a repair agent if the machine is out of warranty.

Posted on Jun 17, 2009

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I just finished with a MFC490CW, it had the "unable to print 36" code.
after looking at the mediocre replies other than "mechanical" and "print head" I started looking at obvious issues while CLEANING, there was ink on on the clear timing strip in front of the P.H .assy.
after cleaning ink off timing marks...no code..working fine
hope this helps

Posted on Aug 03, 2009

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Further note

According to Brother the code unable to print 36 does not exist ?

They do list unable to print but put that down to a mechanical rather than a software problem


Posted on Jun 17, 2009

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Give me solutation of errore 36 came inb DCP165C Brother Printer


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