Question about Acer Aspire 7110-2069 Notebook

2 Answers

I cannot access my desktop

When i boot my laptop acer aspire 4710
it will ask for log in.
but when i click the log in it does not show my desktop icon instead only black screen. but my mouse cursor is alive.
when i press ctrl alt del. i can access the task manager and can open any programs and application..
what solution should i do.
please help me about this matter!!
please..
thank you very much..

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2 Answers

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As you can see the cursor and also the task manager, I would recommend you to check if there are any programs running in the Applications tab of Task Manager.

If you find any application running, select that application and click on End Task.

If there are no applications running in Task Manager, we will have to check with Processes tab.

Click on Processes tab and if you find any unknow process that is not windows process or system process, select that process and click on End Process to end the process.

The windows processes have the Username as SYSTEM. Even the Local Service or similar other Services needs to be running and should not be ended.

The other process with a different name have to be checked and if you feel that any unknown process is running you can end it.

Also click on Shut down menu in Task Manager and select Restart or Shutdown option and check if your laptop starts normally without the blank screen.

When the unknown process are stopped the system would normally start without the blankscreen.

You normally face this issues when the system does not shutdown properly or due to problem with startup files.

Following the steps mentioned earlier may help you in resolving your issue.

Posted on Jun 17, 2009

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You have a virus and its interfering with explorer.exe. when you start up your computer press F8 startup windows in safe mode with networking and go to start menu and all programs accessory and system tools click on system restore and pick a date before you started notching this problem and click on start restore. if you have any ? call 364-1424

Posted on Jun 17, 2009

  • Reco Wilson Jun 17, 2009

    I'm sorry should have made myself clearer as he said just go to process tab you don't have to end everything just stop explorer.exe thats whats causing your problem. and restart

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