Question about Canon CanoScan 8400F Flatbed Scanner

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Won't install downloaded software from Canon

I am running Windows XP SP2.  I've downloaded the software from Canon to intall the scanner.  When I run the setup, it appears to be putting files "somewhere" but no install screen appears and the scanner is not found.  I have tried about everything to get this scanner "re-installed".  It was once, then wasn't recognized as a USB device by windows.  When I turn the scanner on, it says it's not a recognized USB device.  Can't find where the software is be unzipped to.

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  • jennbarr04
    jennbarr04 Feb 18, 2008

    every time I try to download a file, it tries but says error occured windows cannot download can I fix this?

    I have a dell windows xp

  • Anonymous Jan 05, 2009

    can not istal driver



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The software unzips to 'C' drive and should locate itself to the appropriate areas.
I suggest you get onto Canon support for this one.

Posted on Dec 08, 2007


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Unfortunaly , there is no driver nor software running beyond XP for this unit .
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Don't have original installation disk

download it from link below
1) click on Drivers and Software
2) selet your Os (operating system i am assuming you have xp; so select windows xp)
3) click on drivers SG-CSU532.exe to download drivers and click on ScanGearToolboxCSv223.exe to dowload it.
4) agree to dowload and run it.

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I cant install canoscan fb630u to my computer.(windows vista)
as of the above site NO, No you cannot.

The best you MAY be able to do is to install in compatibility mode, for XP SP2, Run as and install as Administrator.
XP driver below.

Get a scan program that doesn't need anyones drivers..
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It says that itunes requires that your computer is running xp sp2 or newer what can i do?

Update your PC/laptop using the Microsoft Update.


You can check the requirement in installing Microsoft XP Service Packs to your system @

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Need drivers

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Is Software available for Vista?

According to HP, no. See link.

However, you might be able to install the Windows XP drivers and run the driver in 'Compatibility Mode' for XP SP2.

First, un-install any drivers you have installed for the scanner (if you have tried any).

Second, disconnect the scanner from your computer.

Download the driver and the software update from the provided link (above).

Once you have downloaded the driver (ps804en.exe) right click it, select the Properties/Compatibility Tab and check 'Use Compatibility Mode' and set it for Windows XP SP2, and also check 'Run as Administrator'
Then click ok.

Now run ps804en.exe and do not connect your scanner until the installation is finished (unless it specifically asks you to connect the scanner).

Now right click the updated software (ps803mu.exe),select the Properties/Compatibility Tab and check 'Use CompatibilityMode' and set it for Windows XP SP2, and also check 'Run asAdministrator'
Then click ok.

Now run ps803mu.exe

With any luck this might work.

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Go to this link. Select Windows XP in the Select OS box. You will see Canon's printer driver for the BJC-2100, and under 'Software' you will see ISScan_v350.exe which is actually the driver for the IS-22, compatible with Windows XP.

Install and download both files on your computer. I know that Windows XP has a driver already for the BJC-2100, but it may not work properly with the IS Scan driver.

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This file is included in the cab files for Windows XP Professional Service Pak 2. If you are running XP Pro Sp1, download , install upgrade for Sp2, also wouldn't hurt to goto Windows Update via Internet Explorer and run any WIN Xp security updates.

Daniel (rydf)

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Download and install full software and driver package for your machine from brothers web site, it sounds like you have installed the print drivers but not the scanning software.

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