Help! Cartridge keeps going back and forth then shuts itself off
For no apparent reason the cartridge starts going back and forth then after so many times stops and the light stays on with no message and I can't turn it off or print. I tried a new cartridge, brand new, not filled. Tried cleaning contacts and going into the hardware test and nothing happens except it goes into the mode but won't change when I hit the mode button three times like the test says to try. Of course I didn't buy the extended warranty on this one. Any ideas?
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You will need to replace the cartridge. It is a 1225 Moen cartridge which you can get at any hardware store Home Depot or plumbing supply. A brass cartridge is also made but it costs more and is no better than the plastic cartridge.
The tools you need.are silicone grease or heat proof grease, a phillips screwdriver, pliers, a 34" copper cleaning brush, and a small flat screwdriver or an awl. The water to the house must be shut off before you remove the cartridge. Open the valve to bleed the water pressure. Turn the handle so it is in the neutral position between hot and cold. This will make it easier to orient the cartridge when you replace it. To access the cartridge, you must first remove the handle. In order to remove the handle use the awl or screwdriver(or a knife) to pry off the cap on the handle. Once the cap is removed use a Phillips screwdriver to remove the screw. Now the handle can be pulled straight off. Pull off the chrome stopp tube that encloses the cartridge. No pliers needed, just pull it straight off. The brass spindle in the middle of the cartridge has a notch on one side or the other. Take note if this notch is up or down because that is how you are going to install the new cartridge. Keep in mind that if you install the cartridge improperly where hot and cold are reversed, you can simply remove the handle and spin the brass spindle in the cartridge 180°.
There is a horseshoe shaped retainer clip that keeps the cartridge in place. Use your small screwdriver or awl to pry upward on the retainer clip to remove it. A white plastic cartridge removal tool comes with your cartridge. Place it onto the spindle and turn back and forth back and forth to loosen the cartridge. Now you can take your pliers, grab the brass spindle firmly, and pull straight back towards you. If this is a really old valve it might not want to come out. Keep trying, but if it doesn't work you will need to purchase the cartridge removal tool. Be aware that there are two different types, one for the posi-temp, and one for the basic cartridge that you have. It is similar to a hub pulling tool used for cars. Back the nut on the tool up all the way towards the T-handle and back the screw all the way out. Now place the tool onto the brass spindle of the cartridge, and turn the screw until you can't anymore. Take the T handle, turn back and forth to loosen the cartridge. Now you can advance the nut. Use your pliers on the nut if it is too difficult to turn with your hand.
The next step is something that I do to ensure better performance and a longer lifetime of the new cartridge. Take a three-quarter inch copper cleaning brush and turning it clockwise push it into the housing of the cartridge. Never turn the brush counterclockwise. As you remove it from the housing turn it clockwise. Now the lines must be flushed to get any debris out of the cartridge housing. Turn on the water main for the count of three seconds and then turn it off. Take some silicone grease or heatproof grease and rub it on the inside of the housing Now you are ready to install your new cartridge. As I said before, take note of the notch on the cartridge. The two tabs on the end of the cartridge must align vertically. Push the cartridge all the way in and reinstall your retainer clip. If the clip does not go all the way in the two tabs on the cartridge may not be aligned properly. Use your cartridge removal tool or the plastic piece that came with the cartridge to line these tabs. If they are not exactly vertical the clip may not go on. If the cartridge is not pushed in all the way to clip may not go on. But the stop tube and handle back on and you are done
1. Grasp the front cover of the printer and pull it toward
you to open the toner door. Reach into the printer and grab the combined
toner cartridge/drum assembly. Lift up slightly and pull it out of the
front of the printer.
2. Place the cartridge and drum
on a paper towel, spare sheet of paper, rag or other surface that can
get dirty. Loose toner particles may spill from the cartridge.
Press the blue locking lever on the cartridge/drum unit to unlock the
toner cartridge from the drum. Lift the toner cartridge up and away from
the drum unit. Dispose of the old toner cartridge in accordance with
your local regulations. Seal it in a plastic bag to keep loose toner
4. Gently shake your new toner cartridge
back and forth a few times to distribute the toner evenly across the
width of the cartridge. Remove the plastic protective cover from the
bottom of the cartridge.
5. Place the new toner
cartridge onto the drum unit and press it down gently until it locks
into place. The blue locking lever will automatically click into place.
Verify that the toner cartridge is securely connected to the drum.
Locate the corona wire cleaner tab at the front of the drum unit. Slide
it back and forth several times to improve the print quality of the
drum. Set the tab back in the home position when finished.
7. Slide the combined toner cartridge/drum unit back into the printer and close the front cover.
* Please rate this solution with Thumbs up and Testimony to help us improve providing support
Your service station which houses the cartridges could be the cause of your problem. It could also be the belt that enables the carrier to move back and forth. The belt can be replaced. Have your printer assessed by a certified technician and they can tell you the cost before going ahead with the repairs.
Lift up the scanner bed (top part) of the
printer to expose the cartridges.
the red triangle button once. Wait for the cartridge carrier to move to the
middle. On the housing of the printer (the non-moving part), there is an arrow
that will point to the empty cartridge.
Push the red triangle button again to see if the next cartridge
is empty. Repeat this step, noting which cartridges are empty, until the
cartridge carrier moves to the right. Now you can replace each cartridge that is
After replacing the empty
cartridges, push the red triangle button again, and the carrier will begin
moving back and forth (cleaning itself). Once it stops, it should be positioned
on the far right side.
Lower the scanner
bed to "close" the printer. The ink light should go off and you should be able
You are doing something wrong.It is usually a 30 second repair.Make sure you apply upward pressure as you turn the filter .Should go at least 180' .Water valve not under much pressure ,cant be water causing problem .Hope this helps
first you should replace the both cartridges and take a cotton cloth then clean the outer surface of the cartridges then also clean the inside path of cartridge holder or carriege. Remember a very light scratch on the cartridge circute,it will never work.
This is a problem that is always happening with these printers, to fix it, this is what you do: if you look at the cartridge it has a grip tip at the top, for you to pull it out of the printer, after you fill the cartridge put the top back on. Before you put it back in the printer, as you can see, the label on the cartridge goes around the front middle of the cartridge, it give you the model number and so forth. now turn the cartridge around, place a stripe of tape around the top of the cartridge in the same manner as the label, so that the tape is facing the toward the back of the printer. Use tape that blocks the sensor, no clear tape. The reason it does that is because no matter how much you fill the cartridge or how new it is, with this model printer, those sensors go bad and thinks every thing is empty but it only happen on the black, go figure. Try this and when you close it, it will start a long process of cleaning and your ready to go.
The cartridge cradle is where the ink cartridges are installed. It slided back and forth on a silver rail. If the rail gets dirty, the cradle can stick and not move freely. Try cleaning the rail with a soft clean dry cloth.
I've also see the cradle become disconnected from the belt that moves it back and forth. If that has occurred, and it is out of warranty, it will need replacement.
For some reason it is overheating and shutting itself off. There is a law that all electronics are supposed to have a point to where it automatically shuts off if it gets too hot from a malfunction or loose connection in the circuit board. It is to protect the consumer.
You either need to take it to a tech or get rid of it. Get a new one.