Question about Microsoft Zune JS8-00001 Digital Media Player

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My Zune 30gb player will not turn on today. I have not used it for about a month. Tried recharging the battery then rebooting it and it did not work. I do hear a soft snapping sound of about 8 beats per second. That's it. Any suggestions??

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If it is snapping, it sounds like the hard drive may have crashed. This could have been caused by any shock to the unit such as dropping it. This is, of course, if you have the 30GB or 80GB versions. You'll most likely have to contact support. You tried turning it off by holding down and back (not left) at the same time for 5 seconds, right? If you just hold the pause/play button for 3 seconds it goes into a standby mode.

***You could also try resetting it by holding up and back for 5 seconds, though it would be worth contacting support first before you do that.

Posted on Jun 17, 2009

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