Question about Samsung SyncMaster 970P 19" LCD Monitor
Samsung monitor 970p triple hinge
From doing a good amount of internet research I have found that this problem is "fixable". Inside the top portion of the arm there is a spring. That spring was made to support the weight of the screen, but after readjusting the screen so many times, the spring loses its ability to hold the weight. If you take apart the top part of the arm (the top part, not the sides, pop it off with a flathead, be careful) you can fix it a number of ways. I used a zip tie. Go right through the middle. and tighten it until you get the screen where you like it (forever). thats just want i did. Do some googleing people!
Posted on Dec 01, 2008
The following is my support chat with Matt from Samsung support. You may glean some information from this that will answer your questions - replacement seems to be the option.
Please wait for a Samsung Agent to respond.
You are now chatting with 'Matt'
Matt: Hello, I am a Samsung Technical Support representative. How may I assist you today?
wil: hi matt, the hinges on our syncmaster 970p no longer support the weight of the monitor after a year. is there a way to tighten these?
Matt: No there is not sorry.
Matt: When did you purchase the monitor?
wil: i was disappointed not to see this addressed on the support site as it appears it is a common problem with the model - we've always bought samsung products here at the print shop
wil: about a year ago
Matt: I do apologize. If you wish you can call us at 1-800-726-7864 to speak to someone about that issue.
wil: why can't we address this here?
Matt: I do not co complaints. This is a technical support chat. Your monitor needs to be exchanged. Since it was purchased within 3 years, you can have this monitor exchanged, so please call the number above.
wil: sure - thank you.
Posted on Nov 18, 2008
I'm afraid that in order for us to help you any...you're going to have to be more specific on what's going on here.
Posted on Nov 01, 2007
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