Question about Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100)

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My x box says change mtu to auto or 1364 how do i do this

Xbox 360 was playing just fine but now it says i need to change my mtu to auto or 1364 how do i do this

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My MTU is at 1500 and I get the same message. I don't think it's up yet.

Posted on Jun 17, 2009

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Microsoft gives assistance on this error -- it is not a modem issue as the modem is not broadcasting the Maximum Transmission Unit (MTU) http://en.wikipedia.org/wiki/Maximum_transmission_unit

anyway here is the microsoft site and fix information
http://support.microsoft.com/kb/908882

Before you follow these steps, make sure that you power cycle all the devices on the network.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
944294 (http://support.microsoft.com/kb/944294/ ) How to power cycle devices

  1. If you are using an Xbox LIVE-compatible device, you should not receive this error message.

    If you have an Xbox LIVE-compatible device, follow these steps:
    1. Visit the following Web site to determine whether you have the correct firmware version that has been certified as compatible: http://www.xbox.com/en-US/support/connecttolive/xbox360/homenetworking/equipment.htm (http://www.xbox.com/en-US/support/connecttolive/xbox360/homenetworking/equipment.htm)
    2. See the router or gateway instruction manual for information about how to change the MTU setting.
  2. If you share a connection with a router and a modem, try a direct connection without the router.

    Note This eliminates any router configuration problems.

    If you can connect without the router, you may have to set the MTU on the router to 1364. To do this, or determine whether your router supports this feature, see the router support documentation or contact the router support group.

Posted on Jul 18, 2009

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1 Answer

I need to change the MTU settings


To change your MTU settings download a program called DrTCP (google for it) then change the MTU size of your Internet connection, try 1465 and keep dropping it until you get a figure that works...

You can also check out xbox support site for more information on MTU settings here

Feb 23, 2010 | Arris SURFboard SBG900 Wireless Router...

Tip

Xbox Live - MTU Error


Xbox 360 MTU errors

This issue occurs if your router or the gateway is incompatible with Xbox Live, or if your router or the gateway has an incorrect MTU setting. Note: Xbox Live requires a minimum MTU setting of 1364. We recommend that you try out the steps shown below.

Things to try:
1. Ensure that you have properly setup your connection to Live by using the Connectivity Wizard http://www.xbox.com/en-US/support/connecttolive/xbox360/connectionmethods/webconnectivitywizard.htm
2. Visit the following Web site to determine whether you have the correct firmware version that has been certified as compatible: http://www.xbox.com/en-US/live/connect/routerlanding.htm
3. See the router or gateway instruction manual for information about how to change the MTU setting to 1364, to do this, or to determine whether your router supports this feature, see the router support documentation or contact support for your router device.
4. If you share a connection with a router and a modem, try a direct connection without the router.

For additional information on this topic refer to the following KB article: http://support.microsoft.com/kb/908882/

on Sep 30, 2008 | Microsoft Xbox 360 Console

2 Answers

How can I change my mtu on my wireless router to be able to play xbox?


Xbox LIVE requires a minimum MTU setting of 1364. Usually, you can change your MTU setting from your router configuration web page, which is supplied by your router manufacturer.
Learn how to find and use your router configuration page
Look for the MTU setting on the router configuration page. When you find it, set it to Auto or 1364 (or higher), save your settings, and then try to connect to Xbox LIVE again on your console.

Nov 21, 2009 | Zhone (6218-I2-200) Router

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tienes un problema emn el router pero intenta directamenti sin el router

Aug 25, 2009 | Microsoft Xbox 360 Console

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Xbox live wont work


xbox live is updating their system today (june 16th) up to 24 hours

Jun 16, 2009 | Microsoft Xbox 360 Console

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Aaaaaaaahhhhh mtu xbox wont work getting fed up wot is problem


xbox live is down for maintainence it will be back up 2moro

Jun 16, 2009 | Microsoft Xbox 360 Console

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How do I change my MTU settings?


Today would be a bad time to test for a connection issue with XBox Live. It is down today for maintenance, if it worked before today, I would just wait until tomorrow and try again.

http://www.product-reviews.net/2009/06/16/xbox-live-down-on-june-16-maintenance-also-for-zune/

Jun 16, 2009 | Belkin (F5D5231-4) Router

1 Answer

Cannot connect xbox 360 to wireless router


If you use DSL I would also check to make sure you are not being port blocked by your ISP. Some will block you if you exceed bandwidth on a particular port rather than throttling you or shutting you down entirely.

Dec 29, 2008 | Linksys Wireless-G WRT54G Router

2 Answers

MTU setting


Browse to the router's setup page, should be 192.168.1.1 or 192.168.1.0 and log into it. You just have to change the MTU. Put it to 1500.
Once logged in to the router, go to :

Setup
-
Basic Setup
-
Wireless Setup
-
Internet Connection Type
Connection Type = Static IP
Internet IP Address = 192.168.0.1
Subnet Mask = 255.255.255.0
Gateway = 192.168.0.1
Static DNS 1 = 192.168.0.1
Static DNS 2 = 192.168.0.1
Static DNS 3 = 192.168.0.1
STP = Enable
-
Optional Settings (required by some ISPs)
Router Name = client-mode
Host Name = 2WIRE383
Domain Name = [empty]
MTU = Auto
Please remember to rate all users who assist you for free :)

Sep 29, 2008 | 2wire Wireless-G 802.11g ADSL Gateway

1 Answer

Mtu failed


what kind of router are you using to connect your xbox 360 to? usually you can define the MTU size in the router configuration.. default for xbox 360 live is 1364 ... check out your web configuration on your router to see if you can change this!

May 02, 2008 | Computers & Internet

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