Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune 4gb won't turn on or connect to computer.

My computer broke a while ago and I had to basically reset the whole thing, so now, I have none of my music or previous stuff. I just installed the Zune software today, added some music to the collection, except, my Zune won't turn on. I haven't used it for a few months, and the battery, I'm guessing, died. However, none of the solutions I have read have worked. The warranty is over, so someone please help!

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You might need a new batter, you can probably buy that online, just be sure the battery is the problem before buying one.

Posted on Jun 19, 2009

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My zune worked an hour ago just fine. I get home to try to put music on it and it wont work..i'm using the same laptop i was using before. It wont even say it's connected to the computer, i tried the wall...


I guess since you tried all the things that a cust. serv. rep would have said to do, maybe it needs to be sent in for repair. I have a Zune HD and before that I had the older Zunes and it broke on me. Sometime new technology just doesn't work like it should.

Mar 06, 2011 | Microsoft Zune JS8-00001 Digital Media...

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Hi,

I had a similar problem with my 30GB Zune. The first normal solution is to make sure that the USB port is providing enough power to the Zune to charge it by trying a different port or computer, but since your other Zune charges it is likely not the problem.

Other possibly solutions are performing a hard reset on the Zune (hold back and up until it resets), or allowing the zone to completely discharge and try again. In my case, none of these solutions worked and I was forced to send my Zune in for a new battery, which Microsoft was willing to replace for free.

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well there is some problem with power or u have short circut problem u have to get it repair or replace it.thanks

Jul 25, 2009 | Microsoft Zune JS8-00001 Digital Media...

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Zune Player


Hold down the back and up buttons on your Zune until the screen goes black. You should see your Zune reset. If you have your Zune connected to your PC during this, you will see that Windows will immediately recognize the device.

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Pc will not detect zune...


You may have to reset the zune device to factory default settings and reload...

Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

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i had this problem too, i would plug the zune into the computer trough usb cord, and have your zune home page come up automatically if it doesnt click the zune software shortcut. Go to top corner and go to settings, after that go to device and syce options. finally you need to press erase all content and your zune will be clean and rebooted up. when i did this my zune turned on and was back to normal, the only thing that sucked was that it took so long for me to figure this out and i had to syce everything back on my zune agian

e mail me if you have anymore questions at zombiepoptartz@yahoo.com
i can also help you with many other microsoft problems

hope this helps

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1 Answer

MY 4GB Zune wont come on or charde


i would reinstall the whole zune software and make sure everything is freshly downloaded, and you computer should recongnize it, finally click on erase all content and your zune will reboot and be fine once more and work agian

please remember to save all your music before uninstalling the zune software

Apr 05, 2009 | Microsoft Zune JS8-00001 Digital Media...

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How do i install the device to this computer? my mp3 player is Zune its 4gb its comes with everything but not a disc to show me how to work it? im lost with this product? help me asap..


use this link to download Zune software from Microsoft .http://www.zune.net/en-US/software/default.htm turn on the player and connect the player to your computer using the usb cable, once connected windows will recognize the player and install drivers.
double click on my computer on your desktop and you should find the Zune drive.

Feb 21, 2009 | Microsoft Zune JS8-00001 Digital Media...

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There's a fix:

Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

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2 Answers

I have a brand new Zune 8 GB player, given as a gift. I downloaded the Zune Software, but when I connect the player by the USB cable, the Zune program does not recognize a Zune as being connected. Also,...


Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps

----
ALL YOUR BASE BELONG TO US - is a video that must have been loaded on the Zune previously.

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if all else fails...

If you connected the ZUNE to your computer before installing the software the computer may have installed it as a different device.

Go to Control Panel - then System - Device Manager. Plug in ZUNE player and see if any new devices show as being connected. BE CAREFUL IN DEVICE MANAGER THOUGH, IF YOU UNINSTALL THE WRONG ITEM, IT COULD MESS YOUR COMPUTER UP.

If this works rate it a FIX-YA!

Dec 25, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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