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Canon sd870 IS lens won't retract - Canon PowerShot SD870 IS Digital Camera

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Posted on Jan 02, 2017

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SOURCE: cannon zoom sd870

hi have you tried removing the battery for couple of hours so it can reset any settings that need to be set back to default it only resets camera memory not settings you have changed but this can sometimes solve the problem your having.

Also when you switch camera on and then press zoom when the camera switches off does the lense go back inside the camera as normal or does it reamin out.

when you switch in on do all the other buttons work like can you take picture and can you access all the menu if you can then take it off auto if its on auto then see if this let you use zoom if not then the chances are their is a fault on the zoom button either jammed could be that the lense motor has come out of line with zoom button, is the display clear when you go to take picture without adjusting the zoom is it still possible to take pictures

Posted on Apr 09, 2008

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SOURCE: lens won't retract

Mine has done this twice, both times requiring it to be sent off for repair, both covered under warranty though luckily. Both came back saying they replaced the shutter assembly. Camera is fixing to go back out for a third time (not shutter related). I've lost all confidence in canon with this one.

Posted on Dec 29, 2008

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SOURCE: lens will not retract. reading "lens error - restart"

The lens motor is burnt out. Has to be replaced.

Posted on Apr 30, 2009

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SOURCE: Canon PowerShot SD870 IS camera - Lens Does Not Fully Retract

Canon SD870 IS. Lense Error. Would not retract on power-down. Lense error reported when retracting zoom.

Noticed the rectangular frame about the lens was rotated off center. Manually rotated (squared-up) the lens rectangle while repeatedly powering the camera on and off. Modulating the power allowed for easier rotation of the rectangular lens frame.

Once the lens frame was square with the body of the camera, the lens completely retracted on power-down, and also zoomed in/out without error.

Posted on Dec 23, 2009

  • 11967 Answers

SOURCE: Canon PowerShot SD870 - Camera lens

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Jan 31, 2010

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Try resetting the camera by removing the battery for 20 mins. then replace the battery go to the camera's menu and set the Date and Time.

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Canon PowerShot SD870 IS camera - Lens Does Not Fully Retract


Canon SD870 IS. Lense Error. Would not retract on power-down. Lense error reported when retracting zoom.

Noticed the rectangular frame about the lens was rotated off center. Manually rotated (squared-up) the lens rectangle while repeatedly powering the camera on and off. Modulating the power allowed for easier rotation of the rectangular lens frame.

Once the lens frame was square with the body of the camera, the lens completely retracted on power-down, and also zoomed in/out without error.

Nov 20, 2009 | Canon PowerShot SD870 IS Digital Camera

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My powereshot sd870 LS digital camera work.lens wont close it says "lenserror, restart camera"..what to do?


It seems that there is some spec of dust thats lodged between the lens housing and the camera body. If you use your vacuum cleaner to pull the dust out while trying to shut it down, the dust may come out and the lens housing will start moving thus completing the process of shut down.

Nov 02, 2009 | Canon PowerShot SD870 IS Digital Camera

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Lens Error - Restart Camera : Lens remains in extended position.


I had the same problem with the same camera. Ended up twisting the lens by hand back and forth while powering the camera on and off till the lens pins finally realined and let it close properly. Took alot of patience and care but has worked since. Usual cause of this problem is powering camera while the lens is blocked from extending, ie in a case, laying on its face etc.

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Lens error


Have it serviced and they perform like new again! Try this place: www.camerasandparts.com They just service the Canons exclusively and they not only very affordable but they do excellent work. It's $79 through them with parts labor and service for the camera included. Having it serviced at the time of the repair is the key, this place includes that automatically with their service packages. If you need help with one of these, they're the place for the Canons!

Apr 13, 2009 | Canon PowerShot SD870 IS Digital Camera

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Lens won't retract


Mine has done this twice, both times requiring it to be sent off for repair, both covered under warranty though luckily. Both came back saying they replaced the shutter assembly. Camera is fixing to go back out for a third time (not shutter related). I've lost all confidence in canon with this one.

Oct 25, 2008 | Canon PowerShot SD870 IS Digital Camera

13 Answers

Lens Error - Restart Camera : Lens remains in extended position.


Hey,

I had the same problem as everyone else regarding the error that would pop up stating that there was a lens error. I had the camera in my pocket when I went to a hockey game, pulled it out to take a picture, and it didn't work. Needless to say I was pissed because I expected far more from Canon. I was just about to go and buy a new camera, and figured that I would try to troubleshoot the problem and stumbled upon this site. Someone suggested turning the camera on and off while twisting the lens, so I figured it couldn't hurt to try it.

Before trying this, my lens would not retract all the way, the cover would not shut, the image was blurry, and I could not zoom in at all or the camera would show the error.

So, I tried the "twisting" solution, and it wasn't working, but I think I was being too delicate with it. I put a little more pressure on it and gave it a good twist. There was a clicking noise as others have said, but in the end, it worked after about 2 or 3 minutes of messing with it. No my lens goes down, the cover shuts and its clear as a bell. Not sure if this is a recurring problem as it appears to be a common problem, I fully suggest trying this before you send it off to get it fixed for a ridiculous amount of money.

Best of luck

May 03, 2008 | Canon PowerShot SD870 IS Digital Camera

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