Lines Good evening, I have lines coming through my paper when I send it through the top feeder to copy. When I place the paper on the glass there are no lines.

Yep, only when you use the document feeder? If so, lift the document feeder lid, get a clean lint-free cloth and some glass cleaner. Apply some of the cleaner to the cloth then, clean the small of the two glass areas. That is the only section that reads documents fed through the document feeder! Run a blank sheet of paper through the document feeder first before cleaning and make a copy. Take the copy and, if there is a line (or lines)on the copy, place it on the larger document glass face up.Follow the line to the smaller glass. The dot of debris will usually be there. If you don't see anything wrong, clean the glass anyway. Run another blank sheet through the document feeder. Check that copy. If the lines are gone...Viola! you have solved the problem. It it has not and you've cleaned it more than once, the debris is on the mirrors under the glass and a technician will need to come out, remove the glass and carefully clean the optics/mirrors.
Good Luck.

Hello mike,
You may have a fairly easy problem to fix, and that's good thing ! If the lines only appear when you use the document feeder then we can handle this. Please place a document on the platen glass and make a copy. If the copy looks good then we need to clean your "scan" glass. The scan glass is the small glass located to the left of the large platen glass. It's about 3/4" by 14",and will only cause problems when you use the automatic doc feeder.If it gets dirty then thin lines will show up. If indeed this is the problem then I have a test u can use that will help you Take a plain piece of paper. Mentally divide it into 4 squares and then simply write the numbers 1,2,3,4 on each quadrant. At the top edge of your newly formed test document place an arrow pointing away from the body of the paper, and it needs to point "UP".. Now draw an arrow on the test document that points to the left "lead " edge. Put your newly constructed test target in the document feeder and make a copy of it. Now, you KNOW how you placed the test document, so lets look at the copy. If you have lines only thru the document feeder, then look at the copy you made and notice where the lines are. Ok, now you know where the lines show up on the copy, so lets take your "test" document and compare them side by side.Once you have made this comparison, and can see where the lines show up, take the ORIGINAL test document and place it IMAGE UP (1,2,3,4) on the glass. This will point out exactly where the dirt is. By looking at the copy that has lines, and where they show up on the page, you can use the test page that is laying face up on the glass and compare the 2. BOOM !! You can look towards the small scan glass and find the dirt that is causing the lines. With your copier, IF you place a document on the glass then the scanner moves to "scan" the document. But if you use the document feeder, the scanner stays in one spot and the motion of the document moving ACROSS the scanner and is scanned like a bar code. If there is dirt on the scan glass then a line occurs instead of a "blob" as you would see if you used the platen glass.I hope this all makes sense (I tend to ramble) and I hope it helps you. You of course could have far more complex problems. But your description of the problem sounded like my remedy/idea might be just what you need. Take care and good luck. if I helped you please let "fixya" know. SPINAL

Yes there is a way to get rid of the lines you are seeing when scanning from the document feeder.

Let me see if I can explain this in a way that you will understand?

Stand in front of your printer with it facing you. Make sure the document feeder is empty. Put your hand in where the paper would go, and pull upward towards you or to the left. This will open the top of the paper feed tray and expose the rollers that bring in the paper. You can use a brush to seep out the debris. This is not likely where you are getting the lines from though!

Where the lines come from are inside the flat bed area. If you open it, you will see a big piece of glass where the paper is placed to scan a document. to the left, you will see another small piece of glass and this is where the lights flash that scan the picture into the scanner. Try taking a slean lint free cloth and wipe the small glass area and the paded lid above it to get rid of any lines that are appearing on your documents.

Clean your scanner glass strip. Just lift up the automatic document feeder and look at the large glass. Next to it is a small strip of glass enclosed in a plastic frame. Clean this glass with a soft cloth and some glass cleaner. This will fix your streaks problem as this strip of glass is what is used when you make copies using the feeder. You can verify this by making a copy by laying your original on the large glass. This will probably come out clean with no lines. This will be your proof that the lines are coming from the strip glass.
Good Luck and Thank You for using Fixya.
WheatlandServices

look to the side of your big glass and you'll see a piece of glass about 1.5" wide. thats the galss that is used for scanning from the feeder. theres got to be something on that glass. possibly white-out or even a small speck of toner can cause that. look closely.

hth,
razors

Yep. remove and clean that small strip of glass on the left side of the machine. open the feeder, there are 2 phillips screws, that glass either has somthing on the top or bottom surface.
It makes it easire to clean when you remove it and place it on a white sheet of paper, that way even if it is a really small spot you can see it easier.
The lamp does not move when you use the doc feeder and a small spot on that glass will make line across the entire page.

lift feeder and look at the thin strip of glass, there will be a dot or something on it. Clean, as the paper is moving the dot looks loike a line to it,

The lines are caused by some debris that is on the platen (the glass where you normally place the copies). The usual culprit is white-out smudges from a copy that wasn't completely dried yet. When you make copies using the feeder, the roller passes the paper being copied over a little section of the platen (if you pull up the feeder "lid", it'll be on the right-hand side of the big glass... it might even be marked with 2 green arrow stickers, but if not, it's the part of the glass directly under the roller of the feeder). You can just take an alcohol wipe or soak a cotton ball with alcohol or windex and wipe down that strip of glass under the roller.

Dirty scan glass

Clean slit of glass extremly well, it is a small slit rectangler section of glass before copy glass on the scanner.

Glue, Liquid paper are common finds on the glass in this area, While you have the lid up, clean white reference area (on lid directly on top of scan glass when lid is closed)

There is a thin strip of glass that you will see when you lift the top feeder. There is most likely white-out on it.

When you use the top feeder, it doesn't use the large glass, it only 'rolls' the original document over this small strip of glass.