Question about Brother HL-2040 Laser Printer

25 Answers

Red "Paper" light blinking Brother HL-2040

Just started happening.

No paper jams, checked every possible nook and crevice in the printer.  Took out the toner, drum, etc.  Turned the printer upside down, shook it, cursed at it, but no luck.  Tried it with the paper tray full and almost empty.  No go..

When trying to reset, all lights go on in proper sequence, fan runs, "Ready" light goes on for a second and then goes off - the red "paper" light then starts blinking.

Any ideas?  Thanks.

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  • 20 more comments 
  • SpartanSteve Nov 16, 2007

    Ink cartridge light blinking - got a dialog box that said color cartridge needs replacing (empty ink, etc.) so I replaced the cartidge with a new one (removed the clear paper tab) and the light continues to blink. Aaagghhh!



    If I remove the color cartridge it will print in b/w.



    What gives?

  • Anonymous Nov 23, 2007

    Bloody hell yes. Paper light flashing. Exactly what happened to you. How the hell did you fix it.

  • River123 Dec 18, 2007

    Same problem - see my below solution which I accidentally posted...

    Anyone have the solution? Please?

  • Anonymous Dec 23, 2007

    THE RED LIGHT want stop blanking

  • testtest Jan 03, 2008

    don't throw it out yet. Here is how I got mine to work: flip down the back cover and lower the flap that covers the rollers. On the inside of that flap, right in the middle of it, you will see a small, one inch long lever that helps keep the paper up against the roller. This lever was moved to the left a bit to far, so I nudged it to the right. As soon as I did this, the light stopped blinking and the printer worked.

  • garvus Jan 03, 2008

    Just got a used HL 2040 from ebay. I turn on the printer... fan starts, ready light goes on for about 3 seconds, then a light "chug" sound comes from the toner drum area and then the RED PAPER LED blinks. None of the paper wheels spin.

    I turned on the printer with no toner or drum and the printer wheels spin, the printer comes to life just fine. I try to print a demo page and then the solid yellow toner light goes on (obviously)...the second I put the toner/drum back in the red blinking light starts again!

    AHHHHHH! I bought this printer for my special school for poor kids and I am beyond angry that my students have to suffer because of this! Please HELP!

  • Sharjo Jan 08, 2008

    I've got the same problem and have tried the same things. GOld paper light flashes and status light stays red (should be green i think)

  • Anonymous Jan 14, 2008

    I have the same freaking problem....how do you correct it

  • dkskkw Feb 09, 2008

    The printer ran out of paper. I filled the paper tray and Red Paper lights keeps flashing and won't reset so I can printer. I tried unplugging the printer checked the spool to clear any documents that failed to print. I don't know what else to do.

  • Anonymous Feb 14, 2008

    my printer says paper jam ,no jam and will not print any thing

  • suillus Mar 06, 2008

    same problem - red paper light flashes, no paper is jammed.  Turning the printer off and on doesn't reset it.  Reloading the paper doesn't either.  The printer utility says the back door is open, but its not. 

  • tricefarm42 Mar 29, 2008

    I changed the ink cartiages and the light continues to blink and the E in count area

  • Anonymous Mar 30, 2008

    I've tried everything that everyone has said on the site yet it still blinks the red paper light. any other ideas before i throw it out the window?

  • Anonymous Jun 11, 2008

    I had the exact same problem. I blew a fuse in my house and then it started blinking.. after reading the remedy on this webside, I took out the drum and did wind up seeing a stuck sheet of paper inside that was not visible from opening the back door. It must have jammed when the printing simultaneously and blowing a fuse.

    THANK YOU!!!


  • christy888 Jul 14, 2008

    Printer had a paper jam. Second one today. This time there was one page stuck inside the printer and barely visible through the back door. All jams are cleared, more paper was loaded, printer turned off for few minutes and turned back on, several times. The red light still flashes. Is there a reset button somewhere that I'm missing?

  • Jack Davis
    Jack Davis Sep 21, 2008

    I have been to may websites and this one is the best. The problem with mine became evident when I removed the toner and drum assembly. There, within the bowels of the machine was a crumpled sheet of paper. Completely invisible before I removed the toner. I pulled out the paper gently and then washed my hands (it was covered with toner dust) and then when I plugged in the printer it printed out all the pages I had been trying to print out yesterday.

  • flamuri69 Oct 07, 2008

    i can print, but i can't copy! there is a message "drum empty" and also there appear a red light, and so.

    I hope u can help me as soon as possible.

    Thank you!

  • erosenau28 Oct 29, 2008

    I have refilled the paper drum and clicked the Ready button but the light keeps flashing and will not print. Why?

  • sylmarie Nov 09, 2008

    I changed the toner and start the red light blinking

  • Anonymous Jan 20, 2009

    Red light is blinking. No printed paper comes out. The cartridge was replaced last July. Printer is Brother HL 2040

  • Anonymous Feb 18, 2009

    i just put some more ******* paper in my printer but the god dame lights keep blinking......... any ideas on what i should do

  • Peter Maxwell Jun 28, 2012

    Had exactly the same issue, and had opened the back door, but on the first look not noticed the screwed up paper that had virtually jammed between the orange roller and the hinged deflection guide. After reading the cures below I took another look, before trashing the 2040, and there it was.....all working now, and no real use for the new printer I purchased today!!! Great site.

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I agree with another su=olution. The paper light was blinking on and off sugesting a paper jam. Paper had jammed in the back roller and displaced the small lever out of its slot.
Open rear cover, open paper guide by pulling it downwards so you can see the rollers, In the middle of the guide you will see a black lever about 25mm long to the right of this you will see a small slot. The guide will have been pushed to the left of this slot and the Plastic cam will be bowing toward the front of the printer (about 3mm). You need to pull the 25mm lever towards the rear of the printer and then slide the plastic cam to the right so the blade part of the cam slides into its correct slot. The blade is about half a mm thick and the slot is the same and is about 60mm to the right of the lever Use a torch to see it easier. This is a 2 minute job once you see what is wrong.
Hope we have helped someone out there fix a printer

Posted on Jan 19, 2009

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  • hiace28 Sep 18, 2010

    Thank you Pat Malone - you are one clever f$%^

  • John Jury Nov 22, 2011

    Thanks Pat Malone - I was ready to throw my 2040 on the trash heap. Despaired who to contact for a fix and went to google, found your solution and opened the back, with 30 seconds printer back with green led ready to go. You're a champion!

  • nboutko
    nboutko Jan 19, 2013

    omg thank u so much!! saved my printer! (:

  • nboutko
    nboutko Jan 19, 2013

    omg thank u so much!!! (:

  • Deborah Sweeney Feb 11, 2013

    I love you man, this worked perfectly!! To clarify the level is attached to a horizontal rod. I was able to shift that whole thing (had to apply a bitof pressure) and then the lever laid down in the obvious slot. This saved me a printer thanks!

  • bienbravo Mar 26, 2013

    Thank you Pat Malone. Worked like a charm!!!

  • Enrique Sosa
    Enrique Sosa May 23, 2014

    you are good!!! thank you so so much

  • Anonymous Nov 05, 2017

    Pat Malone - you are a genius!

  • Anonymous Jul 01, 2018

    Great solution! Solved my problem. I am adding images to illustrate the description. (By the way, the back cover and the black paper guide are easy to remove to work more comfortably. Remove the paper tray first.)

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Alright, I had this same exact problem and have tried darn near everything. I even called brother to no avail. HOWEVER i have solved the problem with help from Fixya. Here are a few steps to take.

First take off the front cover. Pull the tabs on the side. Pull out the big toner and cartridge. Do you see the blue tab? Slide the tab from right to left 30 times. Pull out the black cartridge and check for a paper jam. Replace the cartridge and toner and reinsert into the printer. Turn the printer on and see if the light goes on.

If that doesnt work, open the back cover and pull down the black cover to see if there is any paperjam on the roller.

Turn off your printer. However you are connected, whether it be usb or other please unplug. Hold down the go button and turn the printer on. Keep the go button down the whole time. All led's should be lit. Release the go button. Let the printer do its thing for a second. Hit the go button 8 times exactly. This resets everything. Plug your usb or other back in.

If this still hasnt helped, and it didnt help me either you can try one last solution that i got from here.

Open the back cover again and pull down the black cover. Do you see the little one inch tab holder in the middle. Keep an eye on your paper light and move it to the left and push it up to the roller, if that doesnt work move it to the right and then push it up. Keep an eye on the red paper button. I fiddled and forced the tab to the left and boom i saw the green ready light go on. YES!!!!!!! Flipped up the black cover put the back cover up and Im back to printin.

I know other will benefit from this so i took some time and posted my solution. Good luck guys. Happy printing.

Posted on Jan 10, 2008

  • joeyvee
    joeyvee Nov 18, 2012

    That worked! Thank you!

  • Jaci Wollenberg
    Jaci Wollenberg Feb 03, 2014

    Thanks, Tdogg23! Your solution was not exactly what we needed, but it put us on the right road. The 1" black tab in the center has a spring that must somehow affect the sensor, and the spring was just floating free along the rod to the left of the tab. We slid it to the R and put the R arm that was sticking out in the slot and bingo, we were in business (obviously, we'd unplugged before doing this!) You will need a flashlight and probably someone to hold it.

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I found just doing this one simple thing sorted the problem.

First take off the front cover. Pull the tabs on the side. Pull out the big toner and cartridge. Do you see the blue tab on the top shaped like an arrow/triangle? Slide the tab from right to left - reinsert toner close door.
Hope it works for you

JPW

Posted on Oct 30, 2008

  • Tyronne Jul 18, 2013

    Thanks JPW it works amazing I tried almost 2 months and almost dump the printer. Fantastic solution well done!!!! Thank you again hoooooooooooray

  • Cristina M. A.
    Cristina M. A. Aug 18, 2016

    YESSS!!! Thanks a lot, it worked perfectly :))

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OK, this may not be a printer problem. I've been having the same issue with my brother HL-5250DN printing out a word document. After getting to the brink of despair, I tried printing a different document, and that worked fine.

The document that wouldn't print was a job application form with lots of complicated tables and locked fields. I suspect that the page dimensions on the document were set up incorrectly, but as they were locked, I couldn't print. So the problem was with the document, not the printer.

So what to do if you want to print out such an awkward document? What I did was download a PDF converter - for example Primo Pdf (http://www.primopdf.com/) or better still the open source PDF Creator (http://www.pdfforge.org/) - installed, printed the troublesome document to a PDF file (using the print option in Word), then printed out the PDF file to the Brother printer.

Hey presto!

Good luck,

Will

Posted on Apr 15, 2008

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I was printing labels. The red light would instantlty come on with the blinking amber paper light as soon as I clicked print.
All my problems were fixed when I unplugged the USB and power for 10 seconds to clear the memory from the previous print job and used the front tray.

Posted on Dec 13, 2008

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My 2040 had the same blinking light issue. I have a solution that worked! I fed one sheet through the front of the unit (where you could put in larger paper or one sheet at a time) Then magically it started feeding from the tray. Now it works fine!

Posted on Dec 27, 2007

  • pinquin May 05, 2011

    it works . Thanks

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The document you are trying to print is being sent to the MANUAL paper feed, instead of the auto paper drawer.

I had this same issue and could not figue it out for a long time. I would have to shut off the printer, dissconnect it, clear all print jobs and restart the printing. Then it wouldl happen again with this one document I was trying to print. Then I remembered that I had set that document to use the manual paper feed on a different printer (in MS WORD printing options). The document was a form which I USED to have to inseat in the manual feed on the old printer. But I had made some changes and no longer needed that manual feed.

Anyway , the doc was still set to go to the manual feed, I changed it in WORD and it worked fine.

I'm not exactly sure how the manual feed works. Once I figued out what it was doing, once the red light blinks, even if I open the manual feed and insert a sheet of paper, it won't print. I guess I'll play with it more to figue out exactly WHEN it wants me to insert the paper.

Hope this helps.

Posted on Dec 19, 2008

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Don't throw it out yet. Here is how I got mine to work: flip down the back cover and lower the flap that covers the rollers. On the inside of that flap, right in the middle of it, you will see a small, one inch long lever that helps keep the paper up against the roller. This lever was moved to the left a bit to far, so I nudged it to the right. As soon as I did this, the light stopped blinking and the printer worked.

Posted on Jan 03, 2008

  • fliang1 Jan 02, 2013

    That was exactly what my issue was. This fixed the problem! Thanks!

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THANKS MY PROBLEM IS SOLVED THERE WAS A PAPER JAME WITHIN THE DRUM AREA OPEN UP THE DRUM AREA BY REMOVING THE TONER CARTRIDGE AND IT SHOULD WORK

Posted on Jul 15, 2008

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I went throught all the postings but paper (RED) light kept on blinking. So I change the Drum Unit and it worked. The Cause was that the drum Unit had so much dust in it.

Good luck

Posted on Oct 20, 2008

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I too have had this problem. While the first place to check is an actual paper jam, if you don't find one, try the following:

Turn the printer off by disconnecting power. Before applying power, cancel all print jobs from the PC. Plug the printer back in and then prepare a job for printing but don't sent it yet. Go into the properties and make sure the paper size is the correct size.

My thinking is that the problem is caused by sending to the printer, a jop using a paper size that is not available. This may be one reason feeding paper into the manual slot works, it may bypass the paper size check feature.

By disconnecting power from the printer and canceling all print jobs, you insure any previous pending jobs with the wrong paper size will be sent.

Hope this works.

Posted on Sep 11, 2008

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I've just tried everything suggested and it still won't work!!!!

Posted on May 06, 2008

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HL 2040 laser printer - Assuming jammed paper bits are not the cause (if for example the paper does not feed out of the tray, or just barely does), then there are 2 good articles to read, which clearly point out that the culprit would be paper dust encrusted or worn out ribbed ribber belting on the pickup and separator rollers.

Try cleaning the dust off or else the rubber belt would have to be replaced.

These are the articles to read -
1. http://articles.techrepublic.com.com/5100-22_11-5140326.html
2. http://welcome.solutions.brother.com/BSC/public/eu/gb/en/faq/faq/000000/002000/000024/faq002024_006.html?reg=eu&c=gb%E2%8C%A9=en%E2%88%8F=hl2070n_all

Posted on Dec 07, 2009

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Same flashing red paper light. I found a rolled up piece of paper when looking behind the door on the back of the machine. I dragged it out and now all is good :-)

Posted on Jun 11, 2008

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Same problem - when I hold the go button down, it goes through all the lights, and then the blinking alternates between ready and paper light blinking.

Posted on Dec 18, 2007

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Thanks, Tdogg23! Your solution was not exactly what we needed, but it put us on the right road. The 1" black tab in the center has a spring that must somehow affect the sensor, and the spring was just floating free along the rod to the left of the tab. We slid it to the R and put the R arm that was sticking out in the slot and bingo, we were in business (obviously, we'd unplugged before doing this!) You will need a flashlight and probably someone to hold it.

Posted on Feb 03, 2014

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If the red light is flashing try to insert paper manually. I was able to take a sheet of paper and insert into the front of the feed and it works. Sometimes documents can be saved in weird formats resulting in manual feeding of paper.
Hope that works!!

Posted on Jan 18, 2012

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Solution 2 rocks!!!! Brother should put it in the manual.

Posted on Feb 06, 2010

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I had this issue as well after completely clearing a paper jam from my second paper tray. After making sure I had every piece of paper to make the full sheet the LED's were still reporting a paper jam. I reseated all of the paper, and the toner cartridge. I reseated the second tray as well. Still the same issue. This is what corrected this for me.

  • If you have a second tray try disconnecting the second tray (Just lift the printer off of it.) Restart the printer and see if you still have the error.
  • If you do then check then grab a phillips head screw driver. Unscrew the 4 screws that hold the metal plate on top of the 2nd paper tray motor. There are two optical sensors that have little plastic levers that activate them. In my case one of these was not seated anymore. Gently pressing it back into the clip allowed it to move properly again.
  • Reattached the metal plate and reconnect to the printer.
  • Power cycle the unit.
  • Print a test page from Tray Two.

Posted on Feb 10, 2009

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I just changed the cartrige and the no paper ight comes on,,,, There is no jam and there is paper. Have tried all the suggestions and nothing is working,,,,,, Brother HL 2040 printer
Please Help I have to get documents out today,

Thanks

Posted on Nov 06, 2008

Try printing from the manual feed tray. I had the same problem as nagarjuna, where the printer would print a simple page, but not a page (Word) full of tables (printer just blinked the yellow paper light). When I put a paper in the manual feed, voila!, it printed.

Posted on Jul 17, 2008

Printer keeps saying paper jam, open back door.

I have done this 10x and nothing changes.

Posted on Jan 17, 2008

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Narijuana's fix worked!

Posted on Jun 25, 2008

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Did you take out the tab for the cartridge? Is this a new cartridge?

Posted on Nov 01, 2007

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I had aproblem with my laser printer brother hl 2040 ,a red light blinks at the flasher

Posted on Oct 27, 2008

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Printer jam


Title:
How do I clear paper jams?
Description:
If a paper jam occurs, the Paper LED will flash as shown below.
c_panel_cover_open.gif Caution
    After you have used the printer, some parts inside the printer are extremely hot. When you open the front cover or face-up output tray of the printer, never touch the shaded parts shown below.
chapter066.gif
  1. Remove the paper tray from the printer.
c_hl20_02933.gif
  1. Pull the jammed paper up and out of the printer.
c_hl20_0304.gif
  1. Open the front cover.
c_hl20_0315.gif
  1. Pull out the drum unit and toner cartridge assembly slowly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
c_hl20_03221.gif Caution
    To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.
c_hl20_019.gif
  1. Open the back cover.
c_hl20_041.gif
  1. Pull the tab toward you to open the rear chute cover.
c_hl20_0429.gif
  1. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull the paper out with other.
chapter0616.gif
  1. Close the back cover.
  1. Push the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.
c_hl20_020101.gif
  1. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
c_hl20_025121.gif Caution
    To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
    If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.
drum_2000.gif
  1. Put the drum unit and toner cartridge assembly back in the printer.
c_hl20_02711.gif
  1. Put the paper tray firmly back in the printer.
  1. Close the front cover.
    Make sure that the Paper LED is now off and the printer is ready.

Apr 05, 2009 | Brother HL-2040 Laser Printer

1 Answer

New toner cartridge and paper jam


Does this happen when you install the old toner? Is the NEW toner an OEM or compatible? I have run into this problem before on some other Brother all in one models. There is a sensor flag located just below the toner and drum unit. Remove the toner/drum unit, check that the sensor flag will move to back and forth freely. My customer removed the toner and drum unit and threw the drum unit away, not realizing that the toner seats into the drum unit. When they placed just the toner into the printer, it read paper jam. Because the drum unit is part of the paper path, the sensor was not in the correct position.
Try re-seating the toner into the drum unit and then re-seat the entire unit into the printer. Let me know if this helps.

Oct 20, 2008 | Brother DCP-7020 All-In-One Laser Printer

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