Question about HP DeskJet 920c InkJet Printer

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My printer will not print even though I replaced the black ink cartridge; the orange lamp is still blinking. I have a Hp DeskJet 920c printer. Help!

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  • ninosuraci38 Jun 17, 2009

    I did everything you recommended and the first light (more orange than amber in color) continues to blink off and on. AND THE PRINTER STILL REFUSES TO PRINT ANYTHING. What's next?





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Switch off your printer and press the orange button then switch on the printer, keep pressing the orange button u will get a test print then u can use your printer

Posted on Jun 17, 2009


Some ink cartridges have a tape on them that you must peel off before inserting into the printer. Your printer cartridges do have this tape and you may have forgotten to remove it. To remove the tape now:

To replace a print cartridge:
1. Verify that the Out tray is down. If your printer has a Fold-Up tray, verify that it is down.
2. Press the Power button to turn on the printer.
3. Open the top cover. The cradle moves to the center of the printer.
4. Raise the cradle latch.
5. Lift the print cartridge out of the print cartridge cradle.
6. Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape.
7. Insert the print cartridge firmly into the cradle. Secure the cradle latch. You hear a click when the latch is fully secured.
8. Close the top cover. If the Print Cartridge Status light continues to blink after installing a new
print cartridge, check the part number on the cartridge to verify that the correct cartridge is installed.

Your cartridge should be:

  • Black—HP 15 (6615A)
  • Tri -Color—HP 78 (C6578)
If the light continues to flash after the above, your colour ink may be low. Both cartridges must be non-empty in order to print anything - so you need a non-empty colour cartridge even if you only want to print in black. Check your colour ink is not low and replace as necessary.

If the print cartridge status light is flashing, the top cover is open, close the top cover.

If the middle light is flashing, the printer may be out of paper, add more paper and press the middle button. Or, there may be a paper jam, check this.

If none of this helps and you've done the above, resart the printer by turning it off and on again.

Best of luck!


Posted on Jun 17, 2009


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Light flashes cartridge change, and change the cartridge and still flashing hp deskjet 920c

Make sure Orange protective cap (tape) has been removed from the bottom of the ink cartridge.
Either ink Cartridge is not installed properly or the function for detecting the ink level is disabled. Make sure that you install ink cartridges at correct position as indicated by the label on the print head holder. Press PUSH mark until ink cartridge click into the place.

Hope this will solve your problem.
Thanks for using Fixya.

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