Question about Canon PIXMA MP830 All-In-One InkJet Printer

11 Answers

Cannon printer mp830

Error code 6A00

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  • Anonymous Nov 07, 2007

    Error code 6A00 is mentioned on the machine.

  • 57ragtop Dec 01, 2007

    how to unlock the scanner lock switch

  • Anonymous Mar 30, 2008

    Had error code 5100 and now have error code 6A00. Have not been able to resolve problem. Checked for paper jams and any possible blockage.

  • Anonymous Apr 01, 2008

    Paper jam got the paper out and have a message error code 5100. Followed directions from manual. I shut down the printer, turn back on and it prints but all out of line then error code 5100 appears again.

  • Anonymous May 06, 2008

    KEEPS SHOWING 6A00 ERROR & . MISSING A PIECE OF PAER. CAN NOT SEE ANY PAPER JAMED. CAN NOT PRINT

  • romy2558 May 21, 2008

    how iI unlock  the scanner lock switch??????

  • Anonymous May 21, 2008

    error code 6400 ---Alarm light on, Will not print or do any other functions

  • Anonymous May 21, 2008

    error code 6400. could not find any visible problem. Powered down and

    tried to ger printer to reset, with no luck.

  • Anonymous Jul 24, 2008

    Error message was to turn off scanner lock switch. Couldn't find the manual, finally located the switch: Lift the lid and on the left side is a sliding black button. You can see the image of an open and closed lock.

  • Anonymous Aug 09, 2008

    Got locked at error 6A00

  • D Squared Sep 02, 2008

    I am getting error code 5C10 on my computer and 6A00 on the printer LCD. We replaced the Magenta cartridge and it worked for awhile but then this error code appeared and we can no longer print. I have checked for paper jams, made sure the scanner was unlocked, cleaned the contacts on the printer cartridges and as suggested in some of these posts, turned the machine upside down and shook it. Nothing has worked, so guess it's a trip to the Canon authorized repair station unless someone comes up with a solution to this problem.



    Double D

  • gspot107 Oct 11, 2008

    Same problem error code 6A00, tried all the above methods, shake upside down,move cartridge back and forth,turn off and on with reset button,check all feeders for paper jams,clean inside.



    I did notice that my cartridge does not light up, when before it used to. Must be some connection to that and error code.

  • gspot107 Oct 14, 2008

    Here is the lousy reply given to me by the technical support at Canon. Basically, you bought your stuck with fixing our design flaws and poor quality control. Don't ever buy another Canon product, you will be sorry.



    -----Original Message-----
    From: Canon Support - 2 carecenter2@cits.canon.com
    Sent: Sun, 12 Oct 2008 5:24 pm
    Subject: Re: Re: Response from Canon - MultiPASS (KMM9117475V46548L0KM)



    Dear Mr. X

    Thank you for your reply.

    Unfortunately, these are the only service options that are available to
    you from Canon.

    Thank you for writing to us with your feedback. We appreciate you taking
    the time to share your comments with us regarding your Canon product.

    We have forwarded your comments to Canon USA through our Customer
    Feedback process. This process allows us to capture important feedback
    from our valued customers. As we constantly strive to improve our
    products and services, your comments are vital to our continued success.

    For important product updates, including available drivers and product
    notifications, please visit Canon's Web site at
    www.usa.canon.com/consumer.

    Please let us know if we can be of any further assistance with your
    PIXMA MP830.

    Sincerely,

    Devin
    Technical Support Representative

    Special Note: Certain issues are very difficult to resolve via email.
    If your question remains unanswered after you have received this email,
    you may call our special toll-free number for email customers with
    unresolved issues and speak to a technician* by dialing 1-866-261-9362,
    Monday - Friday 10:00 a.m. - 10:00 p.m. (excluding holidays).

    If you prefer to continue to communicate via email, reply to this
    message and we will respond as quickly as possible.

    *Telephone support for products no longer covered under the
    manufacturer's warranty may require a $9.99 fee for support.

    Original Message Follows:
    ------------------------
    Dear Canon support,


    That did not fix the problem. As?I stated to you in my earlier email, I
    had and still have a problem with the scanning on the unit since it was
    new. Now the unit does not function at all and your best is to discount
    another unit, or pay more then the printer is worth in repairs. It
    should be Canon's responsibility to reclaim the unit and provide another
    replacement. Since my unit was defective from date of purchase, (ie
    scanner) Canon should pay for its repair or replacement. If the product
    was not poorly designed, then their would not be hundreds of other
    customers on line with the same problem as mine. This unit is suppose to
    be top of the line. I expect it to last years, not weeks. I find it
    unacceptable that such a huge corporation as Canon would not simple buy
    the defective units back. That is even what Toyota did to some of its
    pick-up trucks that rusted prematurely. They stood behind their product
    and didn't tell all those customers to pay to fix it themselves. These
    MP830 units appear to be plagued with problems, Canon knows it
    and?should stand behind their product.

    Sincerely,

    Mr. X


    -----Original Message-----
    From: Canon Support - MFP <mfp@cits.canon.com>
    Sent: Sat, 11 Oct 2008 12:12 pm
    Subject: Re: Response from Canon - MultiPASS (KMM9113979V41511L0KM)



    Dear Mr. X

    Thank you for your inquiry. We value you as a Canon customer and
    appreciate the opportunity to assist you. We regret to hear that your
    PIXMA MP830 is displaying an error message on the LCD.

    Based on your description, the unit is exhibiting symptoms that will
    require service. For troubleshooting purposes, please follow these
    instructions to reset the unit:

    1. Shutdown the computer.

    2. Disconnect the data cable and phone cord if connected.

    3. Power off the unit.

    4. Disconnect the power cord and wait 10 seconds.

    5. Reconnect the power cord. If possible, try connecting power
    directly to a wall outlet (as opposed to using a surge protector or
    power strip...just as a troubleshooting measure).

    6. Turn on the unit.

    If disconnecting and reconnecting the power to reset the printer does
    not resolve the issue then the unit requires service.

    The first option is Canon's Loyalty Program. This option allows you a
    one-time opportunity to purchase a new printer that uses Canon's next
    generation of technology at a discounted price. To help you get up and
    running quickly, we also offer free next business day shipping (if the
    order is completed by 12:30PM).

    Your information is now registered for the Canon Loyalty Program and you
    will be provided with a Discount Code. The Discount Code will be
    e-mailed to you separately along with further instructions on how to use
    the Canon Loyalty program.

    The second option is to have an Authorized Service Facility repair your
    product, at standard market rates for parts and labor.

    There are two ways to find a local Canon Authorized Service Facility
    (ASF). You can call 1-800-OK-CANON. Pay close attention to the options
    given so it will direct you to the information that you need. You can
    also find this information online.

    Please follow these steps to access the online database of Authorized
    Service Facilities:

    1. Visit http://www.canontechsupport.com.

    2. Select the product type, series, and model number from the three
    drop-down m
    enus on the center of the page and then click GO.

    3. Click on Service Locator in the box on the right side of the page.


    4. Enter the ZIP code of choice and it will give you the local
    facilities.

    Once you have found a local facility, please call the ASF first to make
    arrangements to take the unit in for repair. Take the print head, ink
    tanks and power cable with you to the ASF. The ASF will need these
    items to perform proper troubleshooting. Unfortunately, we cannot
    provide an estimated time it will take for the unit to be fixed. The
    speed at which the unit is repaired is based entirely on the ASF and
    their current work load.

    If the unit is not in warranty, and there are no local facilities
    showing up, please know that you're not obligated to use an ASF of
    Canon. You may choose another service facility to fix the unit.

    If you perform a search online and there is not a local ASF listed,
    please let us know. There may be other options available.

    We hope this information is helpful to you. Please let us know if we
    can be of any further assistance with your PIXMA MP830.

    Thank you for choosing Canon.

    Sincerely,

    George
    Technical Support Representative

    Special Note: Certain issues are very difficult to resolve via email.
    If your question remains unanswered after you have received this email,
    you may call our special toll-free number for email customers with
    unresolved issues and speak to a technician* by dialing 1-866-261-9362,
    Monday - Friday 10:00 a.m. - 10:00 p.m. (excluding holidays).

    If you prefer to continue to communicate via email, reply to this
    message and we will respond as quickly as possible.

    *Telephone support for products no longer covered under the
    manufacturer's warranty may require a $9.99 fee for support.

    Original Message Follows:
    -------------------------

    Email Support Form Message
    Product Type: PIXMA MP830
    Product Model:
    IslandData Session:
    Product Serial Number: aalx39365
    Date of Purchase: 08/30/2007
    First Name: x
    Last Name: x
    Address: x
    ide drive x
    City: x
    State: ny
    Zip: x
    Phone Number: xxxxxxxxxx
    Email Address: xxxxxxxxx

    q01: USB
    q02: Windows_XP
    q03: Error_on_LCD
    INQUIRY: I have code 6A00. Prior to this there was a problem with the
    scanner, which support recommended I return unit for another refurbished
    model. Since my unit was new, I never sent it back. Now the unit does
    not function at all, let alone the prior scanning problem. How can you
    help me, this unit has been a headache from the first week I bought it.
    I purchased a Canon after reading its great reviews. I hope your
    reputation backs this up. Thank you.


  • kailey088 Nov 19, 2008

    I have the MP600 and have had the 6A00 error message from the first couple of months of owning it.  Usually I open it up and move the cartridges back and forth and it will eventually kick it back in operation.  I have also disconnected and moved it around and found it working when I reconnected it. It is really an annoyance that the printer carriage issues cause the scanner to be inoperable.  Canon just seems to want its customers to throw good money after bad and pay for a repair much more expensive than the cost of the printer.  I wouldn't pay for a repair for this unit.  When my self-help methods quit working I will be buying something other than a Canon product.

  • LilTunnie Dec 02, 2008

    tried all the suggested points -- but not working -- dont know what to do now except take it apart and buy new drive belt -- that is what happened to the MP730 i also have and it is running beautifully now -- -- it seems to be the drive belt , because i am seeing the other parts moving and when it gets to the cartridge's turn to go down the runway , it shuts down and delivers the error message --

  • Anonymous Feb 15, 2009

    Printer ink cartridge jammed to right side and error message 6A00 INDICATED

  • kwwjd Feb 27, 2009

    Error Code A600 after changing Cyan cartridge.  Now printhead jammed to right and won't move, so I can't examine the cartridge or clean anything ... does anyone know how to manually move the printhead without breaking everything?  Or in the alternative ... access the area without completely dismantling the printer?

  • hughlove Apr 15, 2009

    error code 6A00 ... and flashing alarm ligh; printer heads do not move from fixed position. I hav unplugged the machine many times, as instructed ... no results.

    What do I do now???

  • anbelabreake Apr 30, 2009

    error 6A00

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11 Answers

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I had the same problem with my Pixma MP830 printer giving me a 6A00 error indicator. I solved my problem. Hope this will solve yours too. I moved the printer head over to the left. I noticed two black pieces of paper or sponges attaced to a spring on the right hand side where the head is at rest when not being used. I with a paper towel absorbed a little of the black in off the paper or sponge like material. I found the two white long pieces held by the spring were forward and would move. I used a ball point pen and moved the closed piece with the spring attached to the rear of the printer and it remained there. I surmised it was out of place because when I started up the printer again my 6A00 error code was gone and my printer was working again. It took me a long time to get to this point (like 6 hours) but that saved me from taking my printer in and spending like $80.00 or more for them to take care of the problem. Hope this helps you fix your Canon Pixma MP830 printer or other models giving the same error code to you.
CALL ME DON W

Posted on May 08, 2009

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I have the Canon Pixma iP4000R printer. I had an error code of 6A00 and my power light was blinking/flashing green-orange-green-orange-green-orange-green-orange-green-orange-green-orange-green-orange-green-orange-green-orange-green-orange-green-orange-green-orange (12 oranges).

I tried the “waste ink counter reset reset” procedure: Power on while holding the stop/reset button and pushing the service button twice, then pushing the stop/rest button 4 times to clear the error, but that didn’t work.

My ink cartridge carrier wasn't moving-staying in the center. I thought I had a paper jam.

I looked at a few blogs about my error on other Canon Pixma models and they kept talking about “sponges”.

The following is what I discovered that cleared my error and now my printer is back to printing!

The “sponges” are 2 hard pieces of absorbing plastic or something of the like. I was looking for a softer material like the long thin gray foam strip material in my printer. The 2 "sponges" on my Pixma iP4000R were next to each other-one was rectangular and one was square-like. Originally they were white but the ink made them black/navy.

The "sponges" are located on the right under where the ink cartridge carrier "rests".

I didn't see the sponges at first, as there was a white backwards “L” shaped plastic piece that had a spring attached to it. The “L” shaped piece was moved forward out of its place. I used my pen tip and pushed that piece back and found that the rectangular "sponge" had popped out of its place.

I used a pen tip popped both “sponges” out and rinsed them with water and voila they were once again white. I think the rectangular one had so much ink on it it popped itself out of place.

My error is gone and I can print again!

Posted on Dec 30, 2008

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Thanks gigiwagner24. I have the same problem with my MP780. Just open the hood, move the ink box manually to the left, look at the bottom at the right where the ink box mormally rest, there is 2 small plastic pieces. They are supposed to be cover with black ink. One of them just poped up. I just softly pressed that one down. It clicked in place. Just close the hood. Press OK. The printer ran kind of resetting process. Then the error message gone. I can print normally. Hope this help.

Posted on Jan 01, 2009

  • chanh_trung Jan 01, 2009

    I have the same problem with my MP780. Just open the hood, move the ink
    box manually to the left, look at the bottom at the right where the ink
    box mormally rest, there is 2 small plastic pieces. They are supposed
    to be cover with black ink. One of them just poped up. I just softly
    pressed that one down. It clicked in place. Just close the hood. Press
    OK. The printer ran kind of resetting process. Then the error message
    gone. I can print normally. Hope this help.

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DON'T BUY ANOTHER CANON PRODUCT AND YOU WILL NOT HAVE TO GET TAKEN AGAIN.
ALL THE SOLUTIONS POSTED, NOT TO MENTION THE SIMPLE, "UNPLUG THE UNIT", SOLUTION GIVEN BY CANON WILL NEVER FIX THE PROBLEM. IF YOU BUY ANOTHER CANON, YOU MAY HAVE THE SAME ISSUE AGAIN, CANON OBVIOUSLY IS GEARED TO GET YOUR CASH, AND NOT TO STAND BEHIND FAULTY, DEFECTIVE PRODUCTS THAT ARE PLAGUED WITH KNOWN PROBLEMS. CANON HAS READ ALL YOUR FEEDBACK, AND KNOW THAT HUNDREDS OF CUSTOMERS ARE SUFFERING BECAUSE OF THEIR POOR QUAILITY CONTROL AND POOR DESIGN. DO THEY CARE? ASK SOMEONE ON THIS SITE IF CANON WANTS TO REALLY HELP THEM. THIS PRINTER SHOULD HAVE LASTED YEARS, NOT DAYS OR WEEKS.

Posted on Oct 14, 2008

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After trying the suggested fixes (moving carriage back and forth manually, checking and cleaning paper feed, making sure all rollers were free, etc., with no effect, I turned the whole thing upside down and shook it. Problem solved. Go figure.

Posted on May 18, 2008

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6A00 is a problem with the sheet feed unit.
Follow Canon's suggestion, take it or send the unit UPS to the Authorized Repair Facility.
You will NOT be able to resolve the problem yourself.

Posted on Nov 01, 2007

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It appears there's more to this than just a failed sheet feed unit as Beni S-P would have us believe.
There is marginal behavior going on here... i.e. sometimes it simply prints fine straight away (obviously demonstrating that the sheet feeder is operational) and sometimes the 6A00 code pops.

Bilral's advice to turn upside down and shake worked for me (for the moment).

I have the feeling there's a flaky sensor at work here... or perhaps it's overly prone to build up from normal airborn particles.

Posted on May 21, 2008

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6A00 error at start up ,
found dislodged parts/ rubbish preventing proper operation of carriage.
unit worked fine after clearing the blockage

Posted on Sep 05, 2009

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Disappointed in this model. I would not buy the Canon MP series. This is the second one that has broken beyond normal repair (meaning an expensive service call to replace an inexpensive printer). My first one broke withing the first year and gave me some error code as well. I got that one replaced by the warranty. Here I am again 1 year later, out of warranty, and out of luck.

Jim

Posted on Oct 14, 2008

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I have an MP830 that showed this same error code after a paper jam/crunch. I manually moved the print cartridge holder towards the middle and looked towards the right where the holder normally rests. Eureka! There were pieces of paper stuck on that end. When I removed them and restarted the printer, error code was gone!

Posted on Mar 04, 2009

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Ok what do I do the repair my cannon printer mp830 with the 6aoo error. I have done every think I have been instructed such as unpluged both power and computer connection, turned power off and on and still nothing. after a few seconds the error message returns. The printer was printing and just stopped. I know the ink is low but did not receive that messages and also the lights for the ink cartages does not light up or blink or anything. I have not found any paper jams either.

Posted on May 02, 2009

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Hi
Hope you come back for this
The 6A00 is a Canon generic code for paper path jam.

Solution 1:
Move the printhead carriage back and forth a few times.

Solution 2:
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Solution 3:
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Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
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Hope this helps

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I have a canon mp830. I had the 6A00 error code.


Hi
Error 6A00
The 6A00 is a Canon generic code for paper path jam.

Solution 1:
Move the printhead carriage back and forth a few times.

Solution 2:
Check the purge unit: Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like.

Solution 3:
Press the ink pads down in the purge unit.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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Cannon MP830 multi function printer Error code 6A00


6A00 is a problem with the sheet feed unit.

There is a flaky sensor .

Check the paper path to see for any stuck bits of paper.

Oct 19, 2008 | Office Equipment & Supplies

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