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PolyCom SoundStation Problems with volume and 60 cycle humCan the old Soundstation be repaired economically?

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  • 2 Answers

SOURCE: Conference call with a Polycom SoundStation EX

The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 

Posted on Jan 06, 2008

  • 3 Answers

SOURCE: Polycom soundstation 2W

i saw a post say push 1, 4,and 9 it worked for me

Posted on Jan 11, 2008

  • 2 Answers


I thought well I wonder what holding down other buttons would do to get rid of this cursed PLEASE WAIT issue.
I tried * and # together and hey presto it worked.
I did however have to go in and turn IP mode off.

Posted on May 05, 2008

  • 1665 Answers

SOURCE: Polycom soundstation 2W

You may download the following manuals related to this product
at link below

Posted on Jun 23, 2008

SOURCE: Polycom Soundstation 2 disconnects during calls

this does not appear to be the sound station problem it appears u ve connected this system behind an epabx extension .if yes the extension is programmed for a call disconnection time of 15 mins.ask ur epabx programmer to change it to infinite

Posted on Feb 08, 2009

  • 11 Answers

SOURCE: Have a Polycom Soundstation 2W that is stuck with

Hi Tina,
You should be able to enter the menu of the phone to re-register it to the basestation. If you are having difficulty getting it to register, I'd recommend using a Mini USB cable to update the software of the phone. If you are still having problems, give support a call: 800 765-9266 (8:00am to 9:00pm EDT, Monday to Friday)

Posted on Feb 26, 2010

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We have an old polycom sound station which is not wireless and does not have the screen. We need to conference with 2 people. I know we can do it with the soundstation 2w but can we do it with the old...

It would depend on if this is going through the phone system, or just a phone line all by itself.

If on the phone system, there should be a conference button, that is like a "flash" button on your home phone.....

Sep 01, 2010 | Polycom SoundStation

1 Answer

How to reboot soundstation 2w polycom if you forgot the password

egistering Base Station on Polycom SoundStation 2W
Hold down 1,4 and 9 until green & red lights flash. Then hold down the page on the base station.
You can register the base station to the console by:
1. press menu key
2. Select Admin Setup
3. Select Registration
4. You will see "Register with Base Station" in display. Press the Register softkey.
5. You will see "Power cycle base station then press ok". Unplug base and plug back in and press OK softkey.
6. You will see "Press and hold the paging button on the base for 10 seconds"
7. You will see Registering in the display on the console and then it should go to ready mode.

Mar 05, 2010 | Polycom SoundStation 2W (2200-07800-001)...

1 Answer

Polyspan soundstation power supply schematic diagram

My Polycom sound station power unit malfunction. I found that AC transformer broke. If I try to get substitute transformer, what is the required ac output (Vac) and Amp that I need to find?

Nov 23, 2008 | Polycom SoundStation

3 Answers

Polycom soundstation 2W

I went to Admn Setup to reboot the system from Please Wait.... & it doesn't work!! Best Solution posted on Sep 19, 2008 2%20stars.png
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Just had this problem with the 'please wait' - go into the admin setup and select Reboot Phone - it then works!

Jun 23, 2008 | Polycom SoundStation 2W (2200-07800-001)...

1 Answer

Static from SoundStation Premier

Check the phone cable you are using for your POTS line. Attach a phone directly to the phone jack and see if it is clear or static without the device.

May 20, 2008 | Polycom >>> SOUNDSTATION PREMIER EX /AVAYA...

1 Answer

Comcast Cable Modem with Polycom Soundstation Premier

Try adjusting the ringer volume, dial tone volume, and speaker volume. Make sure that the ringer type selection is not set to off. Also make sure that you are not bridging your call.

You can also use the Upgrade feature built into the phone to look for updates which may resolve your issue.

If this has only started happening recently, Restore the default settings and see if it resolves your issue.

Mar 20, 2008 | Polycom SoundStation

1 Answer

Adding person to a teleconference group

How can I add 3 other people on the conference call using a Polycom Soundstation?

Jan 08, 2008 | Polycom SoundStation

2 Answers


I thought well I wonder what holding down other buttons would do to get rid of this cursed PLEASE WAIT issue.
I tried * and # together and hey presto it worked.
I did however have to go in and turn IP mode off.

Dec 07, 2007 | Polycom SoundStation 2W (2200-07800-001)...

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