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XBOX 360 LIVE Won't Connect

Bell Modem Model 2701HG-G
XBOX 360 says to change MTU settings. How do I Do This On This Bell Modem? Can't Connect To Xbox Live

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Is the modem also a router?
You need to login to the IP address of your device... if the modem is only a modem, try going to your own IP address.

http://whatismyip.com will help you find it. This may bring you into the settings of the modem. If it is a router as well, then you will need to go to your default gateway's IP address.

Go to start, then run.
Type cmd, then click ok.
type 'ipconfig' and hit enter. Look for your Default Gateway
type that ip into your browser (IE/Firefox/whatever) and login
adjust the MTU to recommended settings. If its at 1500, try 1364 of 1492

Posted on Jun 16, 2009

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2 Answers

I bought a new DSL-2642B Wireless Router and Modem but it won't let me connect to Xbox Live, the solution that the Microsoft Solution thingy game me was to change the MTU settings, any idea of how to...


In order to connect to Xbox Live with a Wireless Modem and Router, you will need a Xbox 360 Wireless Adapter. You can get a Xbox Wireless Adapter cheap on eBay, or you can buy it Microsoft at Gamestop. http://www.gamestop.com/browse?nav=16k-Xbox+360+Wireless+Adapter
--------------------------------------------------------------------------------------------------------------------------------------------
To find your MTU Settings, follow these steps.
1. Click on 'Start'
2. Click on 'Run...'
3. In the bar, type CMD, and hit enter.
4. A black box should appear. Type "ipconfig" without quotation marks in the field.
5. Your IP Address, Subnet Mask, and Default Gateway codes should pop up.
6 Go to your internet browser and type you IP Address into the URL box.
7. You should find MTU settings, and you can set them to your desire.

May 28, 2011 | Microsoft Xbox 360 Console

Tip

Xbox Live - MTU Error


Xbox 360 MTU errors

This issue occurs if your router or the gateway is incompatible with Xbox Live, or if your router or the gateway has an incorrect MTU setting. Note: Xbox Live requires a minimum MTU setting of 1364. We recommend that you try out the steps shown below.

Things to try:
1. Ensure that you have properly setup your connection to Live by using the Connectivity Wizard http://www.xbox.com/en-US/support/connecttolive/xbox360/connectionmethods/webconnectivitywizard.htm
2. Visit the following Web site to determine whether you have the correct firmware version that has been certified as compatible: http://www.xbox.com/en-US/live/connect/routerlanding.htm
3. See the router or gateway instruction manual for information about how to change the MTU setting to 1364, to do this, or to determine whether your router supports this feature, see the router support documentation or contact support for your router device.
4. If you share a connection with a router and a modem, try a direct connection without the router.

For additional information on this topic refer to the following KB article: http://support.microsoft.com/kb/908882/

on Sep 30, 2008 | Microsoft Xbox 360 Console

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I have 2247 NWR-EIR wirelss modem. I have bought


Hi Larisa,

What particularly in the MTU settings needs to be changed?

Can you post the exact message it is giving you?

Thank you,

Lyzmorato
Fixya Premium Expert

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It's not up yet . Do you know of anyone else on it already? I think it's still being fixed.

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Log into modem using 192.168.2.1 in your browser and go to modem utility through browser.

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It'll be working now.

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1 Answer

MTU con connecting. How to fix ?


What does MTU do on Xbox Live?

The MTU of your router or gateway must be greater than or equal to 1365. If it is less than 1365, you won’t be able to connect to Xbox Live.


To change the MTu login to your admin router panel:
  1. Go to start>Run>cmd>type ipconfig
  2. look for "default gateway" then type that address into your router login, usally the login is admin/admin if not look in your manual or call your router maker.
  3. Now login locate the area to adjust the MTU if you cant find it, contact the router maker, or look in your manual.
More info:
http://www.xbox.com/en-US/support/connecttolive/xbox/connectionmethods/diagnosingconnections.htm

Good luck!
Cam

Oct 21, 2007 | Microsoft Xbox 360 Console

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