Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Blue line vertical on all color copy and

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  • prntproblem Nov 06, 2007

    bought a new printer

  • ejcinci May 23, 2008

    A vertical line appears on all copies and scan documents but only when feed through automatic document feeder. It does not appear when I copy or scan with original on glass. When I do a scan, the line is blue. When I copy, the line is black. I have disassembled the ADF and cleaned all surfaces which is not the problem.

    Any suggestions from anyone would be appreciated.



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  • 66 Answers

Try this web page, copy and paste the link into address bar. search facilty at top

Posted on Feb 02, 2008


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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

  • 68 Answers

SOURCE: Vertical lines in copies and scanning

You need to clean small exposure glass located on the left of the main exposure glass.If this doesn't help,it can be a dust under the glass or on the mirrors that causing lines.

Posted on Oct 06, 2009

  • 1314 Answers

SOURCE: vertical black line in scan document not in copies through document feeder

Lift the lid and to the left of the main glass is a smaller glass; that is what scans during the feeding process. Make sure that it is completely clean; even a speck of dust can cause a line to appear. I took a lens wipe and cleaned mine and my line was gone.

Posted on Jun 01, 2009

  • 2035 Answers

SOURCE: two black vertical lines appear on copy, pdf, and scan results

  1. Unplug the power cord and the phone line from the wall.
  2. Open the control panel.
  3. Pull the roller lever forward, and then lift the white roller out of the All-In-One.
  4. Note: The scan lens is located under the white roller.
  5. Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens.
  6. Reinstall the white roller.
  7. Reconnect the power cord and the phone line.
  8. And then try to copy if get the dame line then its the hardware problem in the printer you must need to replace the scanner unit in the printer ..
Good luck..

Posted on Nov 11, 2008

  • 1110 Answers

SOURCE: Brother MFC-7820N Printer--vertical lines

You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
Good Luck and thank you for using Fixya.

Posted on Feb 25, 2010

  • 513 Answers

SOURCE: black vertical lines on copies and scans from auto

This means the read area is dirty. Clean the glass with glass or lens cleaner at the area where you place the head of the paper if you wanted to lift the cover and scan a page without the autofeeder. There may be white out or toner stuck to the glass. This can be removed with a glass blade.
This answer assumes that prints from the computer are fine...

Posted on Apr 03, 2010

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If this fails, the scanner head has a bad sector on the CCD and will need to be replaced. You will probably find that it will be cheaper to replace the printer entirely if that is the case.

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turn off unit and unplug from power source for at least five minutes.
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disconnect the phone from the printer.
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Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).

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1 Answer

Vertical blue line from top to bottom

I was told by one of you that the reason was bad drivers and to remove the software and reinstall it again. Bad advise. The blue line is a sign of dust. We cleaned the unit and the blue line dissapeared. I wasted $15.99 for bad service.

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