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Wireless mouse doesn't always work with HP Pavilion a1777c

Sometimes my wireless mouse and keyboard seems to have problems connecting to the receiver.  The blue light does not turn on even if it is plugged in and I refresh the red connect button.  This has happened with brand new batteries in it too.  What should I do?

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  • juliannekapl Jun 16, 2009

    it is an optical mouse.....I don't think cleaning it is related to the connection with the wireless receiver, but I could be totally wrong.  I will have a look at it. 

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  • 43 Answers

Open up and clean the mouse

Posted on Jun 16, 2009

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From the User Guide at... http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=4174137&

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Wireless device like the mouse needs a wireless connectivity to a computer like a bluetooth or a wireless receiver. Make sure that your mouse batteries are all working and the wireless receiver is properly plug into the USB(Universal Serial Bus) port of the computer. The wireless receiver don't need battery so you don't have to worry about it. The two both have a push button, press both buttons to activate the connection. Wireless connections has limit in distance so make sure that you are not too far away from the receiver while using the mouse and that is 9 feet or 2.7 meters so keep that in mind. When the cursor moves when you move the mouse, you have connected the mouse properly. If the cursor doesn't move, try repositioning the receiver. If it still doesn't work, you may need to restart your computer (if you haven't already) or reconnect everything.

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HP wireless mouse may not work due to improper connection of the receiver. If unknowingly you connect the receiver to a different port, then it may cause serious issue with HP wireless mouse.

If the connected port is corrupt and if the port is experiencing any problem, then the wireless mouse may not work properly.

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well,the problem is small,,first check with a different set of batteries on the keyboard,after tats done,press the connect button the wireless receiver and after 5 sec on the connect button on the keyboard,if the connection to the mouse gets disrupted then press the connect button on the mouse.the last step u can try changigng the usb port of the receiver,,,i beleive there is no other troubleshooting steps to this issue,,if still no go,,call up tech support and replace the whole set


best of luck,,keep me posted ,giv a good rating

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On the bottom of the mouse is a tiny little button that says connect or reconnect...press that to finish the connection process. Sometimes that very same little tiny button is on the bottom of the transmitter, look to see and press. You can best push the button with a pen or pencil.
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I hope this helps and does the trick for you.
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