I can't prime, use the hot water or steam/frothing functions. Turning the top knob to activate water or steam doesn't work. If you wiggle it on and off a couple of dozen times it may work.
SOURCE: Saeco via venezia coffee machine wont prime
Turn machine on and make sure that the knob is fully opened, if the pump does not engage(vibrate) then either the machine is not getting power or there is a problem with the pump.
SOURCE: machine stoppped working
Try this remove the brew unit and clean the screen on the unit, then insert unit, and open steam/hot water valve to prime. If that does not work then there might be a malfunction with the pump, I am assuming that the machine is only 2 weeks old?
SOURCE: My Saeco Odea has the red ! light quickly
Open the steam valve and make sure the selector is set to hot water.
SOURCE: The hot water steam knob on my Sirena espresso
I had the same problem. Here is how you fix it.
There are screws behind the water tank. Once these 4 screws are taken out, you can take off the top heat plate of the sirena. Then there are more screws holding down the outerlining from which the heat plate rests on. Take these screws out so that you can take out the outer lining. This will give you full access to the part you need to work on.
Once the machine is open you will need a small allen wrench to tighten the specific part that has come loose. It attached to the axle from which the knob is attached to. Its a metal part that resembles this picture at this link
http://www.rceasy.com/wp-content/uploads/2008/08/servo_arms.jpg
On this part there is a small screw that needs to be tightened so that it controls how far the knob can turn. When this part spins along with the axle, it will hit a stationary metal block that keeps it from turning too far. You will have to mess with the mechanics of it to figure out what I am talking about. Hope this helps and good luck!
SOURCE: Saeco Odea Go - Hot water leaks from bottom of machine
That's leaking from the hoses coming out from the boiler,if the machine is new it should be still under warranty, may have to take it back to the service center.When making coffee the lines are under pressure and the water never have a chance to pass through the ground coffee.
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